System Compatibility 1. understand that I am required to watch the training vide
ID: 417727 • Letter: S
Question
System Compatibility 1. understand that I am required to watch the training video which accompanies this quiz, prior to starting the quiz. OA)verify that I have watched the video 2. One of the intents of the accessible customer service standard is to address and remove barriers to accessing services, programs, and goods. OA) True B) False 3. What are the four principles of accessible customer service? A) Dignity, independence, integration, equal opportunity B Respect.communication, respectful terminology, customer service OC Dignity. communication, customer service, independence D) Respect, integration, equal opportunity, customer service 4. Physical barriers include: OA) Small cluttered stores Direction signs and printed materials C) Stairwells D) Both A and C 5. It is important to always show respect for the person when referring to individuals with disabilities. This means putting the person first and not addressing them by their disability, unless the individual wishes to be referred to in another manner. A) True B) FalseExplanation / Answer
1.A
2.A
3.C
4.D Both stairwell as well as cluttered structures are barriers.
5.A
6.B
7.D
8.A
9.B
10.D
11.A
12.B
13.C
14.A
15.B
16.A
17.C
18.B
19.A and B
20.A
21.B, Some disabilities can be known only while interacting with the customer.
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