SURVEY ON QUALITY MANAGEMENT PRACTICES What’s wrong With this questionnaire Name
ID: 415385 • Letter: S
Question
SURVEY ON QUALITY MANAGEMENT PRACTICES
What’s wrong
With this questionnaire
Name: __________________________________ Telephone: ____________________
The first few questions ask about the quality of your organization.
1.1 Number of employees in your organization. Include indeterminate employees only.
___ under 10 ___ 10 to 25 ___ 25 to 50 ___ 50 to 100 ___ 150 to 200 ___ over 200
1.2 Which of the following are elements of your organization’s quality plan?
_____ Cost reduction programs (e.g. through restructuring, downsizing, etc.)
_____ Retraining and upgrading employees’ skills
_____ Improved education and involvement of employees
_____ Less internal waste and error
_____ Increased capital investment
_____ Higher quality products and services
_____ Other
1.2.1 Which would you say are the three most important? Why?
1.2.2 Are any of them part of a written plan that includes measurable goals, time frames,
responsibilities, and budgets?
Yes o No O
1.3 Please indicate whether you agree or disagree with each of the following statements
Organizations should have a quality management plan Agree O Disagree O
Organizations should have a mission statement Agree O Disagree O
Organizations shoud provide training for employees Agree O Disagree O
Organizations should not conduct employee opinion surveys Agree O Disagree O
Bus should provide regular feedback to employees
The next set of questions covers how your organization deals with specific quality issues and the ways in which employees learn about management practices such as TOM.
2.1 In 2004 did your quality management group meet to discuss any of the following issues?
(a) Product quality
(b) Employee morale or employee involvement
(c) Customer satisfaction
(d) Planning for improvement
(e) Implementation of improvement plans
If yes, how much time was spent? _____%of total time If no, go to question 3.1
2.3 How do employees find out about management practices?
Attending courses and seminars _____% of total time
Participating in management meetings and retreats? _____% of total time
Reading magazine articles/books on TOM _____% of total time
Total quality management includes many different techniques and practices.
These questions are about the practices that your organization uses.
3.1 Does your organization have a mission or a vision statement? O Yes O No
3.1 Does your company assess training needs annually? O Yes O No
3.2 Are you in favour of not having a mission statement? O In favour O Against
3.3 Do you use process control? No Yes
3.4 Quality assurance system with which your company is registerd.
O CSA Z299 O ISO 9000 Other (please specify) _____
3.5 Please rate the following systems for employee involvement and feedback.
Excellent Good Satisfactory Poor
Formal mechanisms for employees
to offer ideas and make suggestions 1 2 3 4
Employee recognition and awards 1 2 3 4
Employee opinion surveys 1 2 3 4
THANK YOU FOR YOUR TIME
Find ways to improve this survey. There a large number of mistakes as well as areas of the survey that could be clearly improved (design flaws or weaknesses).
You should be able to identify at least 25 areas of improvement. There are over 40 per the solution.
Steps:
Number each mistake or design/wording flaw and then below the survey give an explanation of the problem and how you would improve it.
Submit the redesigned survey with the changes
Explanation / Answer
SURVEY ON QUALITY MANAGEMENT PRACTICES
What’s wrong
With this questionnaire
(Mistake-add as highlighted in red 1-3)
The purpose of this survey is:
1.To investigate the current status of quality management practices in your organization
2.To analyze your organizational culture.
Note: All information provided will be confidential and will be used only for our research purposes and is part of the continual improvement of the organization.
Name: __________________________________
Telephone: ____________________
The first few questions ask about the quality of your organization.(mistake4)
1.1 Number of employees in your organization. Include indeterminate employees only.
___ under 10 ___ 10 to 25 ___ 25 to 50 ___ 50 to 100 ___ 150 to 200 ___ over 200
1.2 Which of the following are elements of your organization’s quality plan? (Mistake 5) should read as “ which of the following are as per organization goals, values, mission and vision”
_____ Cost reduction programs (e.g. through restructuring, downsizing, etc.) (Mistake 6) Reducing costs by restructuring
_____ Retraining and upgrading employees’ skills (7) (Identifying training needs as per job profile and organization goals)
_____ Improved education and involvement of employees (8) Employee engagement-education already covered on above point
_____ Less internal waste and error-(9)Reduce chances of errors and waste reduction
_____ Increased capital investment (10)Capital investment to improve productivity and reduce costs
_____ Higher quality products and services (11) Excellent quality product to our customers
(12)
------------ Customer Satisfaction
_____ Other
1.2.1 Which would you say are the three most important? (Mistake13) Which of the 3 above parts of our goals are most important, pls state why?
Why?
1.2.2 Are any of them part of a written plan that includes measurable goals, time frames,responsibilities, and budgets?
(Mistake 14) All goals and plans have to be measureable as per QMS system
Yes o No O
1.3 Please indicate whether you agree or disagree with each of the following statements (Mistake 15) Based on your experience indicate if you agree or disagree with the following statements listed below:
(16)
AGREE=>50%
DISAGREE<50%
Organizations should have a quality management plan
(17) Should the organization have a quality management plan? Agree O Disagree O
Organizations should have a mission statement Agree O Disagree O
(18) Do you think the organization should have a mission statement?
Organizations should provide training for employees
(19) Should the organization provide training for the employees?
Agree O Disagree O
Organizations should not conduct employee opinion surveys
(20) Should the organization conduct employee opinion surveys?
Agree O Disagree O
Bus should provide regular feedback to employees
The next set of questions covers how your organization deals with specific quality issues and the ways in which employees learn about management practices such as TOM.21 (TQM-Total quality Management)
2.1 In 2004 did your quality management group meet to discuss any of the following issues? (Mistake 22) Were any specific meetings conducted in 2004 related to Quality Management in reference to following issues
(a) Product quality
(b) Employee morale or employee involvement
(c) Customer satisfaction
(d) Planning for improvement
(e) Implementation of improvement plans
If yes, how much of your (22) time was spent? _____%of total time
If no, go to question 3.1
2.3 How do employees find out about management practices?
Attending courses and seminars _____% of total time
Participating in management meetings and retreats? _____% of total time
Reading magazine articles/books on TOM _____% of total time
Total quality management includes many different techniques and practices.
These questions are about the practices that your organization uses.
3.1 Does your organization have a mission or a vision statement?
O Yes O No
3.1 Does your company assess training needs annually? O Yes O No
3.2 Are you in favour of not having a mission statement?
O In favour O Against
3.3 Do you use process control? No Yes
3.4 Quality assurance system with which your company is registerd. (QMS)(Registered (23)
O CSA Z299 O ISO 9000 Other (please specify) _____
3.5 Please rate the following systems for employee involvement and feedback.
Excellent Good Satisfactory Poor
Is there a (25)
formal mechanisms for employees
to offer ideas and make suggestions 1 2 3 4
Employee recognition and awards 1 2 3 4
Employee opinion surveys 1 2 3 4
(24)
THANK YOU FOR YOUR TIME- (Mistake) Thank you for participating in the Survey
Errors in Design and Grammar indicated and explained below:
2. Mistake 2) should read as “ which of the following are as per organization goals, values, mission and vision”
3. (Mistake-add as highlighted in red 1-3)
The purpose of this survey is:
1.To investigate the current status of quality management practices in your organization
2.To analyze your organizational culture.
5. (Mistake 5) should read as “ which of the following are as per organization goals, values, mission and vision”
6. _____ Cost reduction programs (e.g. through restructuring, downsizing, etc.) (Mistake 6) Reducing costs by restructuring
7. _____ Retraining and upgrading employees’ skills (7) (Identifying training needs as per job profile and organization goals)
8. _____ Improved education and involvement of employees (8) Employee engagement-education already covered on above point
9. _____ Less internal waste and error-(9)Reduce chances of errors and waste reduction
10. _____ Increased capital investment (10)Capital investment to improve productivity and reduce costs
11. _____ Higher quality products and services (11) Excellent quality product to our customers
12. ------------ Customer Satisfaction
13. (Mistake13) Which of the 3 above parts of our goals are most important, pls state why?
14. (Mistake 14) All goals and plans have to be measureable as per QMS system
15. (Mistake 15) Based on your experience indicate if you agree or disagree with the following statements listed below:
16. (16)
AGREE=>50%
DISAGREE<50%
17. (17) Should the organization have a quality management plan?
18. (18) Do you think the organization should have a mission statement?
19. Should the organization provide training for the employees?
20. Should the organization conduct employee opinion surveys?
21. TOM.21 (TQM-Total quality Management)
22. how much of your (22) time was spent? (GRAMMATICAL ERROR)
23. (QMS)(Registered (23) Quality Management system
24. THANK YOU FOR YOUR TIME- (Mistake) Thank you for participating in the Survey
25. (grammatical error) Is there a (25)
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