1. Who are the stakeholders in this case? 2. How do you define a successful proj

Question

1. Who are the stakeholders in this case?
2. How do you define a successful project? In your opinion was this project a success or failure?
3. What went well in this project?
4. What went wrong in this project?
5. What are some lessons learned from this project that can be applied in similar project environments?

Case Study: First City Bank Implements an ERP System First City bank initiated an Enterprise Resource Planning (ERP) system implementation project to reduce overhead, increase efficiency, enhance quality of operations, and increase customer satisfaction for its mortgage branch. The Systems Integrator (SI) Sigma Consulting, LLC, was brought onboard to analyze the existing business processes at the mortgage branch of the First City Bank and help the bank achieve its business objectives by implementing and

Explanation / Answer

Q1) The stakeholders in the case include all the SMEs from various business functions, the consulting firm - SI, top management, customers of the bank.

Q2) A successful project is one which is completed with all the deliverables on schedule within the estimated budget.

The ERP implementation project is considered as a failure as though it is implemented, it was significantly late and over budget.

Q3) The process of ERP implementation in phases is correctly done in the project and the change request procedures are in place for the design and configuration changes post UAT.

Q4) In the key requirement gathering phase, the key stakeholders viz.SMEs from various business functions didn't attend the sessions thus leaving incomplete information to design and implement the system. This resulted in wrong solution specifications and incorrect configuration thus resulting in redesign and implementation.

Q5) Below are the lessons learnt -

1. Requirement gathering is a critical phase in a system implementation as the future functionalities of the system depends on gathering the correct requirements and solutioning accordingly.

2. Stakeholder involvement is important to get a complete and accurate information and to test and validate the system properly.

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