5-Screen om View raw-Hill Co M ch 9 xC Home Chegg × ezto.mheducation.com/hm.tpx

Question

5-Screen om View raw-Hill Co M ch 9 xC Home Chegg × ezto.mheducation.com/hm.tpx value 10.00 points Problem 9-6 An analysis of order and shipment data shows that the order nn rate is 924% and ABBA colected i data conceming customer service pertformance Late delivery-5 percent Damage-1 percent Incorrect documentation-3 percent Assuming these are the critical attibutes for perfect orders, how well did ABBA perform? Consider four attributes in your calculation - the three attributes given above and the order fill rate given above. (Roun your answer to 1 decimal place.) tab caps

Explanation / Answer

Firm’s Perfect order performance can be calculated by multiplying the all individual performance and service factors.

Calculate the firm’s Perfect order performance by multiplying the all individual performance factors, as shown below:

Multiply all to get the perfect order performance i.e.

Perfect order performance = 0.924*(1-0.05)*(1-0.01)*(1-0.03) = 84.3%

The answer is 84.3%.

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