In the healthcare industry, a mistake could cost someones life, therefore approp

Question

In the healthcare industry, a mistake could cost someones life, therefore appropriate strategic management is key to ensuring that all aspects of the setting are well organized and carried out in the proper manner.

2)Your readings and lecture this week provide essential background on quality in healthcare, including the two major approaches to quality improvement. Compare and contrast the continuous quality improvement (CQI) and Six Sigma approaches to quality improvement. Which approach do you feel is best suited for measuring and improving quality in healthcare facilities, and why?

Explanation / Answer

Quality in healthcare is absolute necessity as a mistake could cost someones life.Strategic management is key to quality healthcare .

There has been a growing interest by health care leaders in the continuous quality improvement method of quality management. This method uses measurements of quality "indicators" to initiate and drive organizational changes in a never-ending cycle of continuous improvement. Many discussions of the continuous quality improvement method have emphasized the organizational and attitudinal changes necessary to fully implement the model while deemphasizing the uses of measures of quality to guide improvement. In this article, we emphasize the concepts behind the measurement of quality that underlie the continuous quality improvement model and give examples of how these concepts can be immediately applied to guide improvement in the quality of physician care.

Serious, widespread problems exist in the quality of U.S. health care: too many patients are exposed to the risks of unnecessary services; opportunities to use effective care are missed; and preventable errors lead to injuries. Advanced practitioners of industrial quality management, like Motorola and General Electric, have committed themselves to reducing the frequency of defects in their business processes to fewer than 3.4 per million, a strategy known as Six Sigma Quality. In health care, quality problems frequently occur at rates of 20 to 50 percent, or 200,000 to 500,000 per million. In order to approach Six Sigma levels of quality, the health care sector must address the underlying causes of error and make important changes: adopting new educational models; devising strategies to increase consumer awareness; and encouraging public and private investment in quality improvement.

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