JUST ANSWER THE QUESTION........NO ADDITION ITEMS NEEDED. Imagine that a pet sup
ID: 404402 • Letter: J
Question
JUST ANSWER THE QUESTION........NO ADDITION ITEMS NEEDED.
Imagine that a pet supply store is establishing a new performance management system to help employees provide better customer service. Management needs to decide who should participate in measuring the performance of each of the store's salespeople.
1) From what sources should the store gather information? Why?
2) Would the same sources be appropriate if the store used the performance appraisals to support decisions about which employees to promote? Explain.
JUST ANSWER THE QUESTION........NO ADDITION ITEMS NEEDED. Imagine that a pet supply store is establishing a new performance management system to help employees provide better customer service. Management needs to decide who should participate in measuring the performance of each of the store's salespeople. From what sources should the store gather information? Why? Would the same sources be appropriate if the store used the performance appraisals to support decisions about which employees to promote? Explain.Explanation / Answer
Successful business owners understand the need to build their business on the best customer service. They make it a priority that every customer that shops with them feels like they have had the best experience possible. If a business owner is not making customer service a priority he or she is not only missing out on building their business but is overlooking a valuable marketing tool. Studies have shown that a majority of customers will return to purchase again from a store based solely on the service that they received. This is true even when the store does not offer the lowest price on the product that they are purchasing. This makes offering a high level of customer service critical for the long term success of your business. Here is what you need to know about how to offer the best in customer service-
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