1. What is the acceptale range of quality standard? 2. How many items exceed UCL

Question

1. What is the acceptale range of quality standard?
2. How many items exceed UCL?
3. For items exceeding UCL, answer follows:
    a. What is the implication for operational capacity management?
    b. What is the implication for internal standard?
    c. How does the company benchmark against outside standatd (competiton)
Use following data to calcukate and answr above questions.

**************
DATA
Taken from quality scale (1,2,,3,4,5)
1 = lowest
5 = higest

1. 5
2. 5
3. 4
4. 2
5. 3
6. 2
7. 1
8. 1
9. 1
10.2
**************

Explanation / Answer

Mean = Sum of all readings/Number of readings

= 26/10 = 2.6

Acceptable range of quality is more than 2.6

4 readings out of 10 are above upper control limit

For operational capacity management, company need to improve its processes and train the workforce to reduce waste and increase productivity

Company need to raise its internal standard. Hence, ultimately will lead to increase in quality.

To benchmark, its process, the company first needs to raise its quality level and then benchmark with other company.

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