1. Which of the following is not an example of organizational citizenship behavi
ID: 400033 • Letter: 1
Question
1. Which of the following is not an example of organizational citizenship behavior?
volunteering to help a colleague meet a deadline
contributing to a fund for a coworker to help with medical bills
working over the weekend to make sure a project gets done
telling your friends about the company's great work environment
discouraging a friend from applying for a job at the company
2.
Neglect is an active and destructive response to dissatisfaction.
True
False
3. Work satisfaction and life satisfaction do not influence each other.
True
False
4.
Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________.
exit
voice
loyalty
neglect
acceptance
5.
What kind of relationship exists between organizational commitment and job productivity?
an independent relationship
a weak relationship
a positive relationship
an inverse relationship
a negative relationship
6.
Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Maria is dissatisfied with the way that her manager treats her. She has quit her job and found a new position with another firm. She has expressed her dissatisfaction through ________.
exit
voice
loyalty
neglect
citizenship
7.
Guillermo's wife was recently diagnosed with breast cancer. Guillermo had to take a considerable amount of time off work to care for their children, and he was late in completing his portion of a large project. Guillermo never feared that his job was in jeopardy because of his absences or his delay in completion of work. Name the major job attitude relative to the above stated example.
employee engagement
perceived organizational support
organizational commitment
job involvement
psychological empowerment
8.
Which of the following answer choices is the best definition of attitude?
Attitudes are evaluative statements of what one believes about something or someone.
Attitudes indicate how one will react to a given event.
Attitudes are the emotional part of an evaluation of a person, object, or event.
Attitudes are a measure of how the worth of an object, person or event is evaluated.
Attitudes are the yardstick by which one measures ones actions.
9.
Mrs. Jonas believes strongly that it is important that workers' rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. In this situation Mrs. Jonas has a(n) ________ that is in conflict with a(n) ________.
attitude; attitude
attitude; behavior
social need; social need
social need; social interest
behavior; behavior
10.
________ may help to lower counterproductive work behaviors within groups.
Team-based incentives
Personality testing
Individual-based incentives
Strict punishments
Citizenship behaviors
volunteering to help a colleague meet a deadline
contributing to a fund for a coworker to help with medical bills
working over the weekend to make sure a project gets done
telling your friends about the company's great work environment
discouraging a friend from applying for a job at the company
Explanation / Answer
1.discouraging a friend from applying for a job at the company.
2. Neglect is an active and destructive response to dissatisfaction. ( False: because neglectresponse to dissatisfaction passively allows conditions to worsen )
3.Work satisfaction and life satisfaction do not influence each other (true: because not much evidence are drawn to provide clear conclusion that work and life satisfaction has mutual influence)
4.Mark is dealing with his dissatisfaction through LOYALTY
5.kind of relationship exists between organizational commitment and job productivity is a POSITIVE RELATIONSHIP.
6. Maria had expressed her dissatisfaction through EXIT
7. perceived organizational support
8.Attitudes are evaluative statements of what one believes about something or someone.
9. Attitude; behaviour
10. Individual based incentives.
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