Scenario Let\'s apply our knowledge from this unit to a scenario that illustrate

Question

Scenario

Let's apply our knowledge from this unit to a scenario that illustrates student registration:

Each year, students of an academic institution register for classes in their respective programs. The students use an online university registration system to obtain information about the classes offered. This system also stores other student data. University administrators in charge of registration are on hand to advise students on their course selection. The online registration system requires additional hardware and software to maintain security of the system and to manage the constant student access during the registration period. Some students may still opt to use paper forms for their registration. Remember, this university competed against all the other educational choices the student had, as it was not a forgone conclusion that the student would have picked this university.

Task A:

Identify the customers, products and services, business process, participants, information, technology, context and infrastructure for the above work system. Also make a comment on strategy within the context of tertiary educational options.

Select any one of the elements in part (a) and discuss the effect of too little or too much of this element on the overall balance of other work system elements.

Explanation / Answer

Different elements of the mentioned work system are listed below:

Customers: Students registering for the classes

Products and services: Classes for different programs in the institution

Business process: Student fill their information in the registration forms (online or on paper), university administrator help student in the course selection process, registration process, fees submission.

Participants: Students, university administrator, IT provider

Information: Availability of courses, fees, time duration, registration process, etc.

Technology: Online registration system, database management system

Infrastructure: Information technology, communication system, etc.

Business process is a crucial part of the registration process. It starts when the students browse the online registration system of a university to obtain information about the classes offered by the institution. They need to fill their basic details while they want to opt for a course, then the university administrator helps the students with selection of the courses. After it, student applies for the course he/she wants to pursue and pays the fee for completion of the registration process. If the business process would include too many steps, then it would affect the rest of the elements and balance in the work system as too many steps in the business process would require addition of technology and infrastructure to support the business processes. In addition to this, the number of participants involved in the process would increase. It would ultimately make the registration process complex and tedious for the student.    

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