Rank 1 - 5, from least (1) to most critical (5), the leadership skills you feel
ID: 399857 • Letter: R
Question
Rank 1 - 5, from least (1) to most critical (5), the leadership skills you feel are the most critical for business leaders to possess. Include a brief justification for your rankings in your responses.
__ Proactive Mentorship
__ Ability to Delegate
__ Encourages Creativity
__ Transformational Perspective
__ Ethical Disposition
Recall an experience at work when your perceptions (or someone else's perceptions) were later found to be distorted. The following factors distort our perceptions:
a. Stereotypes - Assign attributes to a group of people
b. Halo effect - Uses one attribute to develop an overall impression of a person or situation
c. Selective perception - Defines problems from one's own point of view
d. Projection - Assigns personal attributes to others
e. Contrast effects - Derive meaning by contrasting it to another recent occurrence
f. Self-fulfilling prophecies - Predetermining a situation based on individual experiences
With your recalled experience in mind, and given what you've learned about differences and perceptions this week, compose a response that addresses the following points:
Which one of the listed distortion factors most contributed to your situation?
What could you have done differently?
Explanation / Answer
List of leadership skills based on critical
Assumptions:
A - Process are fixed and implemented as per SOP
B – Jobs are monotonous and no scope of creativity
C – Efficient process keeping less chance for defect and rework
1 – Encourages creativity (Least critical): Processes like distribution of final goods from manufacturer to wholesaler or distributor is a routine job and is carried out as per demand. No scope for creativity. The target is to deliver maximum load per day and to minimize per km cost.
2 – Ethical disposition: Heavy engineering processes where workers have fixed workstation and assigned work have less chance of getting into unethical practices. For business leaders, who have robust design of process, leads to employees not getting into unethical ways of working.
3 – Transformational perspective: Change is the need. A constant change and upgradation in products and services helps to keep customers happy.
4 – Ability to delegate: One of the best qualities any business leader develops is the art to assign work to different people as per requirement
5 – Proactive Mentorship (Most critical): Lead by example is the best way of taking the team towards success.
Experience where perception found to be distorted
A delivery manager had 3 shift supervisor reporting to him. Every shift supervisor had a team of 12 delivery executives working across 3 shifts.
When the manager joined the organization, after observing the qualifications of the delivery executive he thought of changing the team as he was doubtful about their performance (Stereotype). Once, the manager found a deviation from set procedure by a supervisor. He later assumed performance of other two supervisors to be same as the former (Halo effect).
After analyzing the performance of the executives, he realized irrespective of their educational background, the executives were trained by the supervisors. The executives were multiskilled and were flexible to work across any shift.
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