Your operational department encounters production defect at the rate of three de

Question

Your operational department encounters production defect at the rate of three defects per 1,000 lines of code. During a vendor meeting, you come across another company that is of the same size of yours and in the same industry. This company’s production defect is two defects per 1,000 lines of code. How is the other company’s operation department operating? Is it better than your company (please answer how and why you feel this is occurring). How would use benchmarking assist with the production defects? Ensure the response focuses on benchmarking of quality metrics.

Explanation / Answer

Given that our company operates defective parts at 3 per thousand. ie. 0.3% of products are defective

Whereas our competitor which are in the same industry operates at 2 defective parts per thousand. i.e. 0.2%.

While comparing we can say that our competitor produces 33% less defective products and is performing well on the production line. And we can say that they are controlling the defects better than ours and are performing well better than our company.

We can use them or the industry benchmarks as the set of guidelines marks to improve our efficiency and effectivity to produce less defective products by maintaining continuous feedback system on the quality checks on each important stage to have a check on the metrics to be in line within the benchmarks.

Make sure to review and analyze the feedback and regulate the system for continuous improvement over the course of time.

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