Seth\'s Computer Repair has maintained a competitive advantage based on its thor

Question

Seth's Computer Repair has maintained a competitive advantage based on its thorough and professional service, reasonable pricing, and money-back guarantee. Management at the company is so committed to doing repairs well that they often have rejected employee suggestions to expedite their processes. Recently, the company has begun to lose customers to a new local service offering same day in-home repairs and 24/7 online customer support. According to the dynamic capabilities perspective, Seth's Computer Repair has lost its competitive advantage due to

a. core rigidity

b. resource flows

c. resource stocks

d. value chain disruption

Explanation / Answer

a. Core rigidity

In this case it has been observed that the Organizations generally relies on an advantage for too long because of which the new organization is making them lose business as they are using new techniques for the same. In order to be successful Organizations need to be incorporating new strategies and suggestions from employees as well.

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