Question 1 PA 2-4 The table below provides the time stamps The table below provi

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Question 1 PA 2-4 The table below provides the time stamps The table below provides the time stamps for the 8 people who called a reservation desk for a ferry service between 8:00 am and 8:25 am. Based on the data in the table, what is the flow rate of callers? Caller Time in Time out 1 8:00 8:07 2 8:00 8:11 3 8:01 8:13 4 8:02 8:17 5 8:06 8:14 6 8:06 8:18 7 8:06 8:24 8 8:06 8:20 Question 1 PA 2-4 The table below provides the time stamps The table below provides the time stamps for the 8 people who called a reservation desk for a ferry service between 8:00 am and 8:25 am. Based on the data in the table, what is the flow rate of callers? Caller Time in Time out 1 8:00 8:07 2 8:00 8:11 3 8:01 8:13 4 8:02 8:17 5 8:06 8:14 6 8:06 8:18 7 8:06 8:24 8 8:06 8:20

Explanation / Answer

Flow rate is the number of customers (callers in this case) going though a business process/transaction per unit time.

Total available time = 25 mins

Number of callers = 8

Hence flow rate of callers = 25/8 = 3.125 callers per minute

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