Traditional retail in the United States, the kind you find at the malls, and urb

Question

Traditional retail in the United States, the kind you find at the malls, and urban department stores, is in trouble. The very large retailers such as Wal-Mart, Macys, Kohl’s, Sears, and Nordstrom all have reported about 1% to 2% sales growth since the recession of 2008. In 2016, Target, Macys, Sears, JCPenny, and others are closing hundreds of stores. Since 2000, consumers have been shifting away from traditional retail goods like apparel and electronics (the mainstays of retail stores), and buying more services like vacations, exercise, dining, and health care. The much bigger threat to traditional retail is coming from online retail, mostly Amazon, that has gobbled up the lion’s share of online retail (about 25% of all online retail), and has been growing at astounding rates like 15% to 20% a year since 2008. Apparel and electronics are also the largest sales items for online retailers, so the physical stores and the online giant all compete selling the same goods. Traditional retailers have spent over a billion dollars in the last decade trying to become online retailers, and meet consumers wherever they want to buy, online, or at the store. It’s called an “omnichannel” strategy: using multiple channels like physical stores and online Web and mobile apps to sell products. Many traditional large retailers such as Wal-Mart, Macys, and Costco, have wound up in the top ten online retail rankings. But so far the omnichannel strategy has not been especially successful in keeping up with Amazon’s growth. In what promises to be the online battle of the decade, the two biggest players, the heavy weights, Wal-Mart and Amazon, are going head to head for the consumer dollar. In a broader sense, it’s the online-business model versus the physical- department-store business model, which was invented by Macy’s in 1870. But to be fair to the traditional retailers who have developed their online and mobile sales channel, it’s more accurate to say it’s the omnichannel model versus the pure-online digital model of Amazon. Here’s how the two heavy weights shape up. Wal-Mart’s revenues in 2015 were $485.6 billion (the largest Fortune 500 company), it had earnings of $15 billion (about a 3% margin), and e-commerce sales of 13.7 billion (around 3% of total sales revenue). Wal-Mart has about 5,200 stores of all kinds in the U.S. It produces around $15 billion in free cash flow a year, and has about $9 billion cash on hand. In 2016 Wal-Mart’s market value is in the area of $230 billion. Its sales growth in 2015 was 1.8%. Wal-Mart employs about 2.1 million people (1.4 million in the U.S. alone), making it the largest employer in the world and the U.S. That works out to $231,000 of revenue for each employee. Amazon’s revenues in 2015 were $107 billion (the largest e-commerce company, but only 35 in the Fortune 500), it had earnings of $596 million (about a 1.8% margin), and e-commerce sales of $92 billion. Amazon has about $8 billion in cash on hand. In 2016 Amazon’s market value is about $366 billion, and its sales growth in 2015 was about 20%. Amazon employs about 222 million people. That works out to $481,000 of revenue for each employee. The retail battle of the decade shapes up as a contest between a giant traditional retailer that is growing very slowly and has only a tiny online presence, versus the largest online retailer, which is growing very rapidly, and has no physical store presence. Both companies have significant financial assets, and nearly limitless credit; to build or acquire whatever capabilities they choose. Wal-Mart needs to develop new systems and capabilities both in-house, and through acquisitions. In 2016 Wal-Mart bought the start up Jet.com, and small but fast-growing Amazon competitor. Summary: In what promises to be the retail battle of the decade, Wal-Mart and Amazon are going head-to-head for the retail consumer dollar. Wal-Mart brings to the fray the largest physical retail presence in the U.S., and the world. But it has lacked a powerful online presence. Amazon brings to the fray the largest online retail presence in the United States and is second only to Alibaba in China. But Amazon lacks a physical footprint in retail commerce. Wal-Mart is moving towards an omnichannel approach that combines online and offline retail, while Amazon is emphasizing same-day delivery, local drop-off boxes, and may well introduce local physical stores in the future.

1. What changes in strategy, if any, will Amazon need to make to remain competitive with Wal-Mart?

2. By focusing on its e-commerce market sector, is Wal-Mart taking business away from its brick and mortar stores? In what ways can Wal-Mart enhance sales overall rather than taking away from its brick and mortar stores?

3. How can Wal-Mart focus on longtail markets with the use of e-commerce?

Explanation / Answer

1- Amazon should focus on creating a low cost strategy of providing specific products by taking the products the directly from the supplier and delivering it to the customers. This type of approach would help Amazon to keep the prices low and to attract more and more customers which would be very helpful in fighting Walmart in the specific market segment.

Some strategic changes which Amazon can follow for improving the brand value are as follows

• Creating an on ground ad campaign

By creating an on ground campaign just I hate the store in Seattle as well as other cities of United States Amazon can easily create and maintain strong brand identity by going into the people and telling them about the book store they open as well as advertising their brand.

• Getting direct interaction with customers

By providing direct services to customers Amazon brick and mortar store would be very helpful in interacting with them. Interaction would leave a positive impact on the customers and provide a positive brand image as well.

• Improve corporate culture

In house culture in the brick and mortar store of Amazon could leave a direct effect on the customers who are shopping inside the complex. By maintaining good cultural diversity as well as working environment Amazon can easily build a clean brand image among its customers.

2 - Walmart has already a very strong brand identity in terms of operational brick and mortar stores. This is strong brand identity provides it a Unique Identity of low cost operation of Supermarket which is known to each and everyone. Implementation of online strategy would act as an expansion to the business rather than acting diversely on brick and mortar services of Walmart. As Walmart already has a very large operating structure and mixed up with American culture in their day to day activities availability of the specific criteria of improving service experience Over The E-Commerce would only enable them to grow market segment rather than taking the business away from their brick-and-mortar services.

3- Slowly shifting the overall business opportunities to e-Commerce as well as availing the possibility of creating better market segment by using E-Commerce as main tool of operation Walmart can easily increase their market penetration and provide positive support to the overall structure of business operations in National as well as International environment. This type of strategy would enable Walmart to focus on long tail market and improving the overall revenue by a huge margin. As most of the things are turning digital, implementation of mobile platform based application would also be feasible for Walmart to implement business in a positive manner at a very large scale.

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