What are five of the characteristics of effective correspondence? A. includes an

Question

What are five of the characteristics of effective correspondence?

A. includes an informative opening sentence or subject line

B. addresses a person, not a department

C. is timely, which can sometimes mean it is sent in anger

D. includes business jargon where necessary

E. avoids formality

F. includes lists and headings for easy reading

G. empasizes the benefits to the reader

H. uses 'you' in positive situations

I. uses 'you' in negative situations

J. assumes an individual approach, instead of a team approach

Explanation / Answer

Business correspondence means the exchangeof information in a written format for the purpose of business activities.

Five characteristics of effective correspondence

1. Include an informative opening sentence or subject line it should reflect the goal clearly and easily. the writer should be clear about what he wishes to convey.

2. Addresses to a real person committees do not read letters, consider viewpoints, make decision or take action or requests. The people on those committees do these things. even if you are instructed to address the letter to the committees, there is someone on that committee who is responsible for gathering paperwork. send letter to this person

3.Include lists and heading for easy reading The information should be presentable so that reader can easily read. lists and heading are included so that reader can emphasis properly.   

4.Empasizes the benefits to the reader effective messege include clear purpose to inform, persuade or collaborate with the intended audience. the basic behind every correspondence is to persuade the reader.

5. Uses you in positive situations 'YOU' attitude should be adopted. 'We's' should be avoided and more you should be included. this will show the sender's interest in the reader. negative word should be avoided.

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