Management in Life jo works as a front desk manager for a hotel while he earns h

Question

Management in Life jo works as a front desk manager for a hotel while he earns his undergraduate degree in organizational communications. He enjoys Alej his job and the decision making flexibility that allows Alejo to be creative when he has to solve problems as they arise usually works the same shift, he has the flexkibility to make decisions on everything from creating employe work schedules to howhe handles customer concerns. Last week a customer expressed displeasure with the clea sure the customer left the hotel completely satisfied, so he discounted her bill by 20%, while this has a small impact on the hotels . Although Alejo nliness of her hotel room. Alejo wanted to make ttom line, Alejo feels pleased that the customer will recall her experience with his company favorably. Futher, Alejo's managers appreciate his on-the-spot problem solving abilities and trust him when he offers discounted rates if it is necessary for the situation. Although Alejo enjoys his job, he is eager to begin a career in his major. As graduation nears, Alejo is applying to manager positions in other companies. This morning he had an interview for a human resource management position with a plastics manufacturer. He was disappointed to learn that the position offers little flexibility on how to handle employee issues. The company has a strict set of guidelines on how to handle issues or concerns of union employees. Which of the following illustrates the contingency view of management? O Alejo's management approach in the hotel industry may not work in the manufacturing industry O Every job that Alejo has will be unique and require different skill sets O Type here to search

Explanation / Answer

Option-1: Contengency theory says that that different situation requires different behaviours. This means that his approach in hotel industry many not work in manufacturing industry.

Systems Thinking: Systems thinking allows people to see process as a connection of small systems who work as large systems. This means that his decision to satisfy the customer will impact the other areas of hotel such as image and customer satisfaction.

Related Questions

Navigate

• Browse (All)
• Browse M
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.