Persona and Tone: Rhetorical Square Exercise You and your friend decide to reall

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Persona and Tone: Rhetorical Square Exercise

            You and your friend decide to really splurge and go to an exclusive, expensive restaurant for an elegant meal. After careful consideration and some research of restaurant reviews in Sacramento Magazine, you choose a place and make a reservation. All dressed up in your finest clothes, you arrive promptly at 8:00 p.m. (your reservation time), but you end up waiting 25 minutes to be seated even though the restaurant isn’t crowded.

            Once the hostess finally appears and seats you, you wait another 20 minutes before a bus person approaches your table with bread and water. As he goes to place a glass of water on the table, it slips out of his hand, and the cold water spills on your new silk dress/shirt. The bus person apologizes profusely, disappears to get a towel to wipe up the water, but never returns. You see several waiters standing around, seemingly idle, but none come to your table.

            After another 15 minutes, a waiter appears to take your order. She neglects to tell you the evening’s specials but does inform you that since you are ordering so late, the kitchen has run out of the dish you intended to order. You wait another 30 minutes for wilted salads to arrive; there is too much vinegary salad dressing on them, plus your companion had ordered soup.

            After another 45 minutes, your entrees arrive. The waiter must be reminded who ordered what. The entrees are cold and crusted on the top of the food; they have obviously been sitting around for some time. Within five minutes of being served, the waiter presents you with a check for $92.00 and reminds you that the restaurant will be closing in 10 minutes.

            You can’t believe all that has happened! When you get home, you sit down to write about your experience.

**Choose any two of the voices below and write two letters, one in each of your chosen voices. Label your letters and upload them in the same document.

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1. Angry Voice – you are really mad and decide to write to the restaurant critic who gave this place a 5-star review to let him know what happened to you.

2. Humorous Voice – you decide to make a joke out of it and write to a close friend to tell him/her about your evening.

3. Pitiful Voice – things like this happen to you all of the time, so what’s new. You write to your sympathetic mother/father who will feel sorry for you and send you the $92.00.

4. Sarcastic Voice – you decide to write to the waiter and let him know what you think of his “skill” as well as that of his fellow employees.

5. Concerned Voice – you are sincerely concerned that business is conducted in this manner, so you write to the restaurant owner to let him know what happened with the hope that he will make changes to improve the service at his establishment.

Explanation / Answer

1. Humorous Voice:

Dear Friend,

I hope you have enjoyed your evening today but I have got life lesion that sometimes you may need to pay considerable price to ruin your evening. Today I visited the restaurant with lot of research and I would like to mention special thanks to Sacramento Magazine for their reviews who made my decision firm to spoil the lovely evening with my friend.

We were failed to draw attention of receptionist in the crowd of 4-5 people but atlast we were succeeded on 26th minute. It was google map’s fault that bus person failed to locate our table through shortest route but landed up late by almost 20 min with bread and water to his destination. We felt he was in great hurry with his return journey that he served cold water to my new silk shirt too. Probably he stuck in the heavy traffic that even promised to clean the mess up by towel he never showed again. I was wondered with the dedicated hospitality of co-team waiters that no one will look out or involved with another’s area even if you are idle. It took 15 min for our waiter to realize that she has been assigned to our area to look out. She was so helpful in deciding our evening menu by keeping special dishes secret from us. We tried our best to choose the dish but we have been told that this item is expired from the list for the day as we have delayed the things and we have to give them preparation time approximately 30 – 45 min for our new wish. Atlast we have been blessed with the cold and crusted food which is delicious of its kind and salads with extra dose of vinegar. Finally our hungry stomach got something after ages. We have been observed that the route followed by the staff to deliver the bill is very short and optimized that it took only 5 min after initiating our dinner to reach our table. Restaurant usually provides immense time to finish your dinner as they have given us 15 minutes to finish such a delicious food.

Finally we have offered them $92.00 for their valuable service and experience provided. This is how we come to know that sometimes you have to pay if you wish to spoil your evening. If you wish to dare the same evening then please do visit this restaurant.

5. Concerned Voice:

Dear Sir,

Trust you are well!

We have visited your restaurant first time yesterday and I would like to bring your attention on the hospitality services provided at your restaurant are very poor. I have deep concerns on the behavior, punctuality and manners of the staff. I would like to describe the series of incidents in below sequences,

I hope you will take necessary actions to improve the services at your establishment.

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