With respect to new service innovation, emerging trends in the development of ne
ID: 394130 • Letter: W
Question
With respect to new service innovation, emerging trends in the development of new technologies mean...
...the importance of training front line service staff is diminishing as front services become increasingly automated through digitisation
...marketing managers must become well versed in programming and coding so they can develop services using artificial intelligence
...the level of separability between service consumption and production is widening
...physical product innovations are becoming more popular than services
...the importance of training front line service staff is diminishing as front services become increasingly automated through digitisation
...marketing managers must become well versed in programming and coding so they can develop services using artificial intelligence
...the level of separability between service consumption and production is widening
...physical product innovations are becoming more popular than services
Explanation / Answer
the importance of training front line service staff is diminishing as front services become increasingly automated through digitization
Due to digitalization the traditional need of the employees will be not there and digital robots, equioments etc will take place. This is an example of innovation.
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