Q 8. For the flash light shown carry out the following: (a) Translate the follow

ID: 393734 • Letter: Q

Question

Q 8. For the flash light shown carry out the following:

(a) Translate the following lists of customer statements about into proper needs statements.

(b) Organize the needs into hierarchy needs using infinity diagram and

(c) Establish the relative importance using Kano Approach.

Customer Statements

1) "My flashlight keep slipping out my hand."

2) "The light is not enough to see far object."

3) “This flashlight consume my battery quickly.”

4) "The flashlight is important; if I lose it I’m in big trouble."

5) "I find it hard to put the battery in the flashlight."

6) "Sometimes the switch does not make proper contact ."

7) “ I wish it has a hanger that I can hang it to belt”

8) “I wish to be able to change flashlight focus to provide better lighting on object.”

9) “I like to have lighter weight flashlight.”