Questions are either True/False or Multiple Choice. Answer the questions accordi

Question

Questions are either True/False or Multiple Choice. Answer the questions accordingly by circling the correct answer or writing True/False 1 A support process performs necessary, value-added activites of an organization is a measure of process performance that is a ratio of outputs to inputs a) Internal customer index b) multifactor productivity c) standard deviation d) hybrid analysis 3 A set of tasks or activities that address the main value-added activities of an organization is a a) process b) primary process c) support process d) development process 4 A car wash services 200 customers ins four hour span in one afternoon. The car wash employs 5 washers at $6 per hour. An appropriate measure of productivity could be a) 200 cars/hour b) 0.6S/car c) 8.3 cars/S d) 1.6 cars/$ 5 Process Mapping is a tool for understanding the process, but could also be used for process improvement 6 A Swim Lane process map shows relationships between links in the supply chain. 7 Which of the following factors would usually reduce cycle time? a) processing customer requests in a series, rather than parallel fashion b) eliminating nonessential process steps c) batching customer requests d) include more controls and inspections A quality performance dimension which focuses on whether or not a product was made or a service was performed as intended is a) performance b) value c) conformance d) intension 8 Low volume, highly flexible equipment and skilled workers is typical of which classic process design. a) production line b) continuous flow process 9 c) job shop d) fixed position 10 Ajob shop manufacturing process is better suited to make a variety of products than a continuous flow process

Explanation / Answer

1. False

Support processes perform those functions that ensure that primary or key processes can be kept running. They aren't responsible for value addition.

2. B. Multifactor productivity

Multifactor Productivity is calculated by ratio of output to inputs. Outputs being products manufactured and inputs being raw materials, labor etc It's a measure to check the efficiency.

3. B. Primary process

Primary processes are what considered to be the main value adding processes since they start the conversion of materials from raw into forms that will end up as products.

4. B. 0.6$/ car

In 4 house, 200 customers inns are service which means 50 customers inns are serviced per hour.

5 employs at 6$ per hour which means total spent on car washers per hour is 6*5=$30

Which means 30$ spent gives you 50 cars washed = 30/50= 0.6$ per car.

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