You get a call from a home customer complaining that his computer is behaving st

Question

You get a call from a home customer complaining that his computer is behaving strangely. Some of the symptoms include strange icons and shortcuts appearing on the PC’s taskbar, new programs appearing in Add/Remove Programs, and an unusual number of favorites appearing in Internet Explorer. What is the most likely cause of these events?

A. The computer is infected with malware.

B. A hacker has logged into the customer’s computer remotely.

C. Microsoft Automatic Updates is reconfiguring the computer.

D. The computer’s antivirus program is installing protective applications.

Explanation / Answer

The correct option is A. The computer is infected with malware.

Explanation :
Malware is a virus program that infects the system
with unsual activities like slow down system,
creating shortcut programs, unusual number
of favourite in internet explorer and high
usage of network traffic.

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