The Assignment In a 3- to 4-page paper. .. Employee engagement surveys are valua
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Question
The Assignment In a 3- to 4-page paper... Employee engagement surveys are valuable tools for health care organizations. These surveys provide insights on how employees truly feel about their organization, leaders, and workplace environment. Administrators must learn how to interpret data from these surveys and respond accordingly. For this Assignment, you examine results of an employee survey and consider how you might respond if you were managing the organization.
To prepare for this Assignment: Review the “Metro Dental Services Employee Engagement Survey” and “Survey Interpretation”
1. Examine the results from the employee survey.
2. What is the data saying about the health of the organization?
3.How might you celebrate high engagement scores and improve low engagement scores?
4. Analyze the health of the organization in the scenario. Be sure to identify areas of strength and areas that need improvement according to the employee engagement survey.
Explanation / Answer
Employee Engagement Surveys
Analysis of the Metro Dental Services Employee Engagement Survey Results
Based on the Metro Dental Services Employee Engagement Survey, the forgoing results reflects a lot of progress in the areas covered by the survey as well as lot of room for further improvement. From the category report, the organization showed high gains through good quality or high engagement levels in all the variable under study represented by an average score of 68.0% for favorable. About Metro Dental Service, Survey interpretation PPT, any categories with a favorable feedback of 60% or more implies that there is both good working environment and high engagement levels. Among the variables under that were survey of this result include working conditions, custodian and quality orientation, training, empowerment, and teamwork, identification with the corporation as well as work demands.
However, there is increased concern levels with work demand category. It is the only variable under study items in the survey that falls closely to the accepted range with a relatively high percentage of unfordable. This implies that there is a possibility of developing issues according to Metro Dental Services, Survey Interpretation PPT. The interpretation is that any category with a favorable feedback under 60% indicates a possible development of an issue. It is also worth noting that from the category report, the organization showed an average of 26.2% score in all the categories with a 5.8% score on average as employees who never took part in the survey. This implies that the survey had a participation score of 94.2% indicating that the results can be used to the judge the categories under investing.
A plan development to improve low and celebrate high engagement scores
Previous studies has shown that there is a direct variation between an organization performance and employee engagement level. The most performing organizations are those with high level of employee engagement as opposed to those with whose employee engagement levels are very low. With the low levels of employee engagement, the success of the organization is at risk. Such organizations are associated with low quality services, goal achievements as well as efforts thus making hard to thrive in a competitive business environment. Through the provision of factors such as employee’s enjoyment and appreciating their beliefs and efforts organizations a chance to improve their employee engagement levels from low to high (Fronstin, 2011). Employee enjoyment here refers to the extent the employee feels comfortable with the organization goals as well as their own skills. For an organization to move in the right direction the human resource, which is a key factor of production, must be taken good care of. The ambition of the employee must therefore be in line with organizations duties and responsibilities for the purpose of achieving best results.
In the health care organizations and Metro Dental Services in particular, critical metrics such as the quality, the satisfaction level of the patient and safety can be affected depending on level of the employee’s engagement. Work demand in the organizations comes out as an issue of concern. Going forward it is worth considering participative management, the top managers showing consistent behaviors, support and concern for the employees (Groves, & Peytcheva, 2008). The organization manager ought to consider lowing the productivity goals offer direction to the employee as well as focusing on their good performance as opposed to negatives.
The management of Metro Dental Services in the effort to celebrate high employee engagement must consider working on a plan aimed with having more fun or having a fun outing. The management should consider having some happy hours to share their laughs with their employees thus taking into account the warnings of the old saying that hard work comes with hard mentalities. Additionally, the organization management should consider taking part in volunteering project as a social responsibility of the business organization. It is good for the organization to pay back to the community rather than just concentrating in profit making. Therefore, it is worth for the organization to either take part volunteering work as a its outing event in either homeless shelter or retirement home or even in cleanup project in the move to not only clean the environment but also build the organization’s public image asserts Scott, et.al (2008).
Conclusion
The survey was conducted as a tool to help assess the progress to make Metro Dental Services a great place to work. Recognizing the effort of an employee for a work well done as a move to boost their engagement morale. In an effort to solve celebrate the high engagement levels, the organization through its human resource department ought to consider sharing information that involve around human workforce so as to win their trust. Sharing the information within the organization has shown greater impacts in the employee engagement as it communicates to them that they are trusted. This will help the organization to not only develop but also achieve a healthy and safe working environment that will retain and attract top quality human resource to keep them on top of the game always.
References
Fronstin, P. (2011). Findings from the 2011 EBRI/MGA consumer engagement in health care survey. EBRI Issue Brief, (365).
Groves, R. M., & Peytcheva, E. (2008). The impact of nonresponse rates on nonresponse bias a meta-analysis. Public opinion quarterly, 72(2), 167-189.
Scott, G., Shah, M., Grebennikov, L., & Singh, H. (2008). Improving Student Retention: A University of Western Sydney Case Study. Journal of Institutional Research, 14(1), 9-23.
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