1) On your staff, you have an industrial engineer who is an efficiency expert. Y

Question

1) On your staff, you have an industrial engineer who is an efficiency expert. You want her to improve the productivity of your machinist.

A. interview

B. observation

C. diary

D. subject matter expert (SME) panel

E. questionnaire

2) You have a new job to analyze, and you would like to get help from a few other professionals who know the job much better than you do.

A. observation

B. interview

C. subject matter expert (SME) panel

D. questionnaire

E. diary

3) You have professionals who work independently using different methods of developing computer games.

A. observation

B. subject matter expert (SME) panel

C. diary

D. questionnaire

E. interview

4) In your call center, where hundreds of employees make cold calls to sell your products, there is a high turnover rate that you want to improve.

A. observation

B. questionnaire

C. subject matter expert (SME) panel

D. interview

E. diary

5) You have several service call employees who repair a variety of computers. You would like to have a better idea of what types of computers they are fixing.

A. interview

B. diary

C. questionnaire

D. subject matter expert (SME) panel

E. observation

Explanation / Answer

1) D. Subject Matter Expert panel

As the industrial engineer is present the person is considered to be a subject matter expert in thsi field and will help improving the productivity of the machinist

2) C. Subject matter expert panel

As they are professionals in the field hence they shoudl be considered as subject matter expert.

3) A. Observation

This will help in understanding how they are doing this

4) B. Questionnaire

In order to understand where they are going wrong which resukts in turnover

5) A. Interview

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