Question1) your manager asks you to go down the hall to the windows 7 computer i

Question

Question1) your manager asks you to go down the hall to the windows 7 computer in the break room and find out the path and name of the device driver for the optical drive (CD drive or DVD drive) that is installed. what steps do you use? what is the path and name of the optical drive of device driver on your windows 7or XP system.

Question 2) Your friend, Thomas, has upgraded his Windows Vista laptop to Windows 7. After the installation, he discovers his media card reader does not work. He calls you asking you what to do. Do the following to plan your troubleshooting approach:

1. List the questions you should ask Thomas to help diagnose the problem.

2. List the steps you would take if you were sitting at the computer solving the problem.

3. What do you think is the source of the problem? Explain your answer.

answer these question plz explain properly...

Explanation / Answer

Answer is as follows :

Question 1 :

For windows7/XP steps are as follows :

click start menu –> right-click computer –> click manage –> click device manager –> open DVD/CD –ROM drives –> double-click the name of the optical drive –> click driver tab

Question 2 :

1.

We would ask him if Windows 7 is recognizing the media card reader or not. If this is the case then he can turn off the windows and the card reader. Then turn on the windows again and wait about five minutes and turn it off once again. Now connect the media card reader and turn the windows on.

2.

3.

The problem could be with the driver he installed. Either he downloaded and installed it from an unknown third party source which was probably fake and spam. One other reason could be he didn’t install the drivers properly

if there is any query please ask in comments...

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