mulaple choice questions. They are worth 4 points In terms of different definiti
ID: 391153 • Letter: M
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mulaple choice questions. They are worth 4 points In terms of different definitions of quality, when a customer picks a product that may not actually serve the intended purpose as wellas another but responded to factors such as image and what is currently popular, this is referred to as a) conformance to specification b) fitness for use c) psychological considerations d) service quality 2. Operations management is part of a production system that can be described in the following manner: Organization: inputs-processes-outputs Which one of the following correctly describes a production system? a. Soft drink manufacturer: empty bottles-filling-full bottles b. Doctor's office: nurse-blood pressure cuff-diagnosed patient c. Furniture manufacturer: wood-table-chair d.Telephone company: satellites-cables-communication e. Tax accountant: clients-computers-completed tax forms 3. Which is more the more likely order (that is the first causes the second)? a) direct contact with customers leads to a firm to have local markets b) rapid response times leads to large facilities c) being capital intensive leads to large facilities d) large facilities lead to direct contact with customers 3. There are three (3) machines on the market that can perform the process we need done. Here they are with their fixed and variable costs. Alpha Angler, Fixed Cost: $15,000, Variable Cost: $2 per unit produced Beta Bender, Fixed Cost: $15,00o, Variable Cost: $1.5 per unit produced Gamma Gobler, Fixed Cost: $10,000, Variable Cost: $2 per unit produced The best choice for us does depend on the amount we hope to produce. Not knowing that in advance, we should consider: a) All three machines b) Alpha Angler and Beta Bender c) Alpha Angler and Gamma Gobler d) Beta Bender and Gamma Gobler 4. When a process is out of control a) the process is producing only good parts b) the process is producing parts of worse quality than that produced by competitors c) the results of the process are getting better over time d) we know nothing about the production qualityExplanation / Answer
1 c) psychological considerations
2 a)
3 a) direct contact with customers leads to a firm to have local markets
3 d) Beta Bender & Gamma Gobler
4 b) process is producing parts of worse quality than that produced by competitors
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