project charter ? fill in the above project charter template according the given

Question

project charter ?
fill in the above project charter template according the given case study.

Argon Specific Error Reduction Project Canucks Insurance Company (CIC) offers a wide range of insurance products and services including life insurance, health insurance, annuities, credit insurance, property and casualty insurance, and pension plan services. The company prides itself for providing a complete range of personal insurance products with quality service. It is a credible name in market for over 110 years and positively reviewed and rated well by top rating agencies. It is listed by Forbes Magazine in its "100 Most Trustworthy Companies" in Canada. Its robust and diverse product portfolio as well as good customer service and high service offering ensured long term success of CIC. It can bank upon its credibility to acquire new customers. It has been successful with more product offering and services and trying to attract clients who are looking to switch their existing Insurance Carrier Despite its success, CIC management is concerned about its future. In recent years, due to low interest rate scenario in Canada hurts the profitability of the insurers. CIC is also facing highly competitive market leading to declining market share. Increase in complexity in the regulatory framework that company must comply with poses a threat to company Rick Meyers, Vice President of Eastern region of CIC has been hearing lots of complaints from Corporate customers on Group Benefits (GB) plan setup. It appears that Quality is declining. He asked Linda McArther, Director of Corporate accounts to investigate to better assess the situation ARGON is CIC's proprietary application software for setting up and update group benefits (GB) policy for claim processing. GB Plan Setup Team is experiencing high volume of errors due to ARGON coding/data entry. For example, during April-June 2018 time period, ARGON error rate for Corporate clients was 32.61%, highest among all other system specific errors. ARGON error rate for small and medium size business was only 2% during the same period. The operation manager Alex Rodriguez reviewed historical data with Linda and concluded that the problem started beginning of 2018. Error rate higher than 5% will cause extreme customer dissatisfaction. Rick and Linda set the goal of reducing error rate by at least 25% by end of Q3 of 2018. If this goal is met, Plan Setup team will experience less customer complaints, rework, over time and will be able to reduce Lead Time. New Corporate clients will have positive onboarding experience. A recent report from Finance indicates that Plan Setup team can reduce over $560,000 in overtime if they can achieve this goal. The excessive overtime is due to 100% quality audit to detect mistakes and then correct those errors Objectives are to come up with a set of prioritized short term and long term actionable, achievable, and measurable recommendations that will reduce ARGON specific error rate by 25% for Corporate plan setup. However, there are potential challenges with a DMAIC project. CIC has employee presence internationally and most of the subject matter experts (SME) work in a different time zone. A trend analysis reveals that most of the errors are committed by CIC's Manila location employees. Six Sigma core team resides in Kitchener, Ontario. Moreover, due to peak season, SMEs have very limited availability. CIC's GB Plan setup team also has very limited Data available

Explanation / Answer

Before starting with the project let me consider myself as Mr XYZ

1] Purpose:

The objective behind using Six Sigma Project Charter is to come up with short term and long term actionable, achieveable and measurable recommendations for reducing the ARGON error rate by 25% for corporate plan setup.

2] Charter:

Project Title:

DMAIC Six Sigma Project

Project Sponsor:

Project Champion

Project Team Members

Project Problem Statement

Project Objective

The objective is to come up with short term and long term actionable, achieveable and measurable recommendations for reducing the ARGON error rate by 25% for corporate plan setup by the end of July 2018.

In Scope:

Out of Scope:

Project CTQ

Defict Definition

Benefits

Required Resources

Emily and Ronnie can help in analysing the root cause of the problem whereas Stephanie Roy can help in making the financial decisions.

3] Revision History:

4] Review Analysis:

Project Title:

DMAIC Six Sigma Project

Project Sponsor:

1. Rick Meyers Vice President of Eastern Region of CIC
2. Linda McArther, Director of Corporate accounts

Project Champion

1. Rick Meyers Vice President of Eastern Region of CIC
2. Linda McArther, Director of Corporate accounts
3. Stephanie Roy, Financial analyst
4. Mr. XYZ

Project Team Members

1. Emily Kirkland
2. Ronnie Beavor

Project Problem Statement

1. Company is facing highly competitive market, leading to declining market share.
2. Quality is declining.
3. During April-June 2018 period, Argon Error Rate for Corporate Clients was 32.61% highest among all other error rates, whereas error rate for the small and medium sized buisness was around 2%.
4. Percentage higher than 5% can cause customer dissatisfaction.

Project Objective

The objective is to come up with short term and long term actionable, achieveable and measurable recommendations for reducing the ARGON error rate by 25% for corporate plan setup by the end of July 2018.

In Scope:

1. The company can hire good employees who can do data entry work properly.
2. The company should hire experienced coder who can handle programming and coding nicely with no errors.
3. After hiring the employees give them training, so to avoid further problems, and if possible make employees permanent only after they complete the training properly.
4. If the goal is achieved of reducing the error rate by 25%, the team can rework overtime to reduce the lead time.

Out of Scope:

1. Firstly company has many SME's who are working internationally in different time zone.So they wont be able to help us.
2. Secondly due to peak season many of the SME's are not available.
3. Also the setup team has very less data available, which are not enough for project analysis or the basis of which decision can be taken.

Project CTQ

1. Proper plan should be made with allocation of fix days to all the phases.
2. Maximum delay of 1 day is acceptable, which means there should not be huge difference between the planned time and implementing time.

Defict Definition

1. There should be proper audit after every week, so that if there is any problem it can be detected and solved, before it impacts the company's image.
2. The moment it is found that employees are not working properly there should be proper action taken against them.

Benefits

1. The Finance Department indicates that Plan setup team can reduce over, $560,000 in overtime if the goal is achieved.
2. The team can rework overtime to reduce the lead time.
3. These will help to reduce the customer complaints and will also help in acquiring new clients.

Required Resources

Emily and Ronnie can help in analysing the root cause of the problem whereas Stephanie Roy can help in making the financial decisions.

DMAIC Phase Phase Completion Date Define 1-July-2018 Measure 7-July-2018 Analyze 14-July-2018 Improve 20-July-2018 Control 25-July-2018

Related Questions

Navigate

• Browse (All)
• Browse P
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.