292 CHAPTERDEVELOPING TEAMWORK LEADER IN ACTION Jerry Murrell, the CEO and Found

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292 CHAPTERDEVELOPING TEAMWORK LEADER IN ACTION Jerry Murrell, the CEO and Founder of Flve Guys Rewards Teamwor The CEO and founder of these Fries (usually referred to as Five Guys) is Jerry Murrell The name stems from the fact that Murrell has five car and a potato lodged in the tail pipe sons, all of whom are now top-level managers in his enterprise. The compary has more than 1,100 restau on is an independent franchise Five Guys Burgers and Next thing he knows, the guy who was as Five Guys) is Jerry Murrell. clean the bathroom has bathroom tissue all Another teamwork building approach Five Guys rel sion quarterly. Ideas for improvement are exchanged es committee that meets and objection to any rants in the United States and Canada, with expan committee members are free to express one i plans into Great Britain. The Murrell family, including wife Janie, ran five res team Mark Mosely, a former player for the NFL taurants in the Washington, DC area before starting a franchise operation. Within five months, Five Guys had Washington Redskins, is the head of franchising for Fve 500 franchisees. The tightly enforced food preparation Guys. He says about Murrell, "I look at him like a foothall system includes fresh food only, and no freezers or coach. He's the leader, and he hires good people and an Associates of Arts degree from stomers are permitted to choose lets them do their jobs. from an unlimited toppings included in the price. French fries are Murrell received made from high-quality potatoes (usually from Alpena Community College and a bachelor's degree with in peanut oil. The only permanent menu a major in economics from the University of Michigan. His tion of hot dogs, a veggie sand work in a fratemity house kitchen at the U of M triggered change has been the addition hot his interest in the restaurant business. However, before founding Five Guys, wich, and a grilled cheese sandwich. The Five Guys mission statement recognizes that to he worked first for a life insurance complete in a restaurant industry that is crowded with company hamburger and French fries chains, it is essential to do hamburgers and French fries better than anyone else. This includes using top-quality ingredients, toasting buns on the gill, and hand-cutting the meat portions.1. At least seven family members are part of the exec , and then as a financial planner Murrell heavily emphasizes good team work among utive team at Five Guys. What effect do you think the store employees, the vast majority of whom are teen this fact should have on top-management agers. The absence of paid advertising helps free up teamwork? money for building team spirit. Five Guys management 2. What is your opinion of the impact on teamwork collects 1.5 percent of revenues from franchisee stores of paying large financial bonuses to crew to give to employees teams who receive outstanding members? independent audits for quality of service, safety, and cleanliness. Crew members earn about $9 per hour. In Source: Original story created from facts and observations in the fok addition, the crews that score well on the audit can eam lowing sources: Monte Burke, "All in the Family," Forbes, August 6 up to $1,000 to divide equally among themselves. The 2012, pp. 92-97; "Five Guys Famous Burgers and Fries founder erry Murrell Offers about 250,000 Burger Combinations at His bonus is paid each week based on the secret shopper Stores. How Does He Do It?" QSR incentive program. (www2.qsmagazine.com)j; "The Five Guys Story," Five Guys Burgers and Fries (www.fiveguys.com Murrell says that the franchise tries to make the /aboutus; "How I Did it: Jerry Murel, Five Guys Burgers and Fries As Told to Liz Welch," Inc. (www.inc.magazine, pp. 1-13. Accessed young workers feel ownership in the company. If the January 4, 2014; "Alumnus Jerry Murell The Founder of Five Guys auditor does an inspection and the bathroom is not Burgers, The Lumberjack Link (http/discoveralpenacc.edu) Spring clean, that crew has lost potentially big bonus money. 2013, pp. 1-2

Explanation / Answer

1. Since 7 family members are part of executive team of Five Guys, this creates a positive impact on the top management and teamwork increases to a large extent since same ideology runs through the executive team and top management of the company and everyone is on the same page. Mission and vision of the company are clear to everyone and actions are aligned with the mission and vision statements.

2. Paying large financial bonuses to team members creates a positive impact on teawotea and team members feel motivated and excited to work for such companies where they are rewarded for their work and are appreciated by the bosses.

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