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1. Suppose you are the operations manager of a small firm located in Baltimore.

ID: 390122 • Letter: 1

Question

1. Suppose you are the operations manager of a small firm located in Baltimore.  Which of the following functions will NOT be one of your primary responsibilities?
a. Process design including choice of appropriate technology

b. Managing sales promotion campaign

c. Quality and capacity management

d. Inventory management
e. All of the above will be my primary responsibilities.

2. Which of the following describes a productive system?
a. Converts a set of inputs to desired outputs
b. Must have a system to control the quality of inputs, process and outputs
c. Is limited only to manufacturing operations--does not apply to services

d. All of the above
e. Only (a) and (b) above.

3.   Which of the following are the major decision areas in operations?   

a)  Quality, delivery, sales and cost

b) Quality, process design, inventory and capacity  

c)  Quality, cost, product design, and flexibility

d) Capacity, innovation, planning

Explanation / Answer

1. B. Managing sales promotion campaign.

it does not fall under the primary responsibilities of an operations manager.

2. E. only A and B above.

both A and B describe a productive system but c can be considered as being the limited system.

3. B. Quality, process design, inventory, and capacity.

this includes all the required area that we consider as being important to an operations manager.