Please help to answers the following questions. Thank you Choose the best word t

Question

Please help to answers the following questions. Thank you

Choose the best word to complete each sentence.

SECTION 4

Read the presentation brief and mark the sentences true or false according to the information it contains.

Presentation brief 2
Recently, complaints have been received from customers about the malfunctioning of our company's coffee machines. It has been decided that a representative of Express Oh! will give a presentation to leasing agents. The aim of this presentation is to restore confidence in the company's machines and service. It has been decided that the presentation will include an apology for the recent problems and a brief explanation of the background and cause of the problems, along with a breakdown of action taken to resolve them. Secondly, the presenter will outline new features, conditions and USPs which give Express Oh! a clear edge over the service offered and machines provided by the main competitors in this sector. To conclude, the agents will be thanked and complimented on their ongoing support. Finally, questions will be invited and the willingness of the Express Oh! team to receive feedback and comments will be expressed.

1. The last thing the presenter will do will be to thank the listeners for their support. True False

Explanation / Answer

1. False,

Last thing which presenter will do is to thank agents and not listeners.

This is with reference to "To conclude, the agents will be thanked and complimented on their ongoing support" sentence.

2. True, below sentence denotes that problem is now resolved

"It has been decided that the presentation will include an apology for the recent problems and a brief explanation of the background and cause of the problems, along with a breakdown of action taken to resolve them"

3. False, it is not mentioned anywhere that company has promised that problem will not occur again

4. False, Presenter will discuss the features offered by Express Oh! and not the failings of main competitors

"the presenter will outline new features, conditions and USPs which give Express Oh! a clear edge over the service offered and machines provided by the main competitors in this sector. "

5. True, below sentence denotes the same:

"The aim of this presentation is to restore confidence in the company's machines and service. It has been decided that the presentation will include an apology for the recent problems "

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