a part-time basis and therefore support Six Sigma project Southern Care Hospital

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a part-time basis and therefore support Six Sigma project Southern Care Hospital hem Care Hospital (SCH) is a large, nonproft The table lists the employee name, job title, level of educa- tion, years of work experience, Six Sigma rank (ie, Green employee has worked on, the average amount of savings in addition to performing their normal job assignment regional hospital located in the southeast. Several years ago it contracted with the healthcare division of a major medical equipment supplier to provide Six Sigma train- ing to a group of its hospital employees. Since that hurmerovus waves of Green Belts and Black Belts ha Belt or Black Belt), the number of Six Sigma projects the time, that resulted from the Six Sigma projects the employee has worked on, the employee's hourly rate, and the percent of time the employee is available. The hourly rate what will be charged against your project's budget for work senting most departments Green Belt training entails two weeks of formal in-class training while Black Belt training entails the two weeks of Green Belt training plus an addi- of training. Both Green Belt and Black based on a 40-hour work week e the completion of a Six Sigma project hours you can utilize a resource during a given week can- not exceed the available percentage times 40. To illustrate, Anna Frost can complete at most 8 hours (20% 40 hun in addition to the in-class training. One challenge currently facing SCH is significant lev week)of project work per week. els of dissatisfaction from the medical staff regarding the three-day lead time it currently avernges the nuclear medi- To facilitate project planning, SSH uses an advanced Six Sigma database program to track the progress and per cine department to turn around the results of stress tests. formance of all ongoing projects. Furthermore, the HR In this case, "lead time" is defined as the elapsed time from department has developed a process to estimate the pro hen the stress test is ordered by a physician until the time ciency of employees completing various planned tasks when a radiologist from the nuclear medicine department future Six Sigma projects based on the historical data con- signs off on the test results. Stress tests are used to deter tained in the database. The proficiency numbers can range mine the amount of stress the heart can endure before between zero and 100, with a sero indicating no ability to either an abnormal rhythm or insufficien flow of blood toperform the task and 100 implying extensive expertise the heart develops. Typically, the stress test is administered experience performing the task. Table 2 summarizes thi by increasing the level of difficulty as a patient walks on a information for the 12 employees listed in Table 1 for the treadmill or rides a stationary bike. During the stress test vital statistics are collected and monitored, including the patient's heart rate and blood pressure. Discussions with the medical staff indicate that they desire maximum lead times of a day and a half. 20 project tasks initially identified. Past e these estimates indicates they are fairly accurate over entire project but that employee varies ±3 percentage points within a given week. Thus employee with an estimated proficiency of 90 on a part You have been selected to manage a Six Sigma project focusing on reducing the lead times associated with receiv- ing the results of stress tests. Based on your past experi lar task would be expected to perform in the 87-93 rans on the task in any given week. ith similar projectsomittee has further granted you that confict occasionally arises when more than one Blac A final comment regarding the available resources is i you have identifed 20 major activi- order. Specifically, past experience with projects indicate permission to select up to four team members from the Belt is assigned to the same task. When such conflict do arise, it tends to negatively impact both the time require ilable resource pool to staff the project I orowides elevant ackground information onto cmplete taids that the Black Belts are jointly assignes ntly available for asignment to to as well as the overall qualiry of the work performed. Sigma project. All resources are available to the project on QUESTIONS Explain how you would execute your roles as project4. What criteria would you use in selecting resources serve on your project team 2. As the project manager, how would you manage 5. From the available resource pool, who would you trade-offs select to be on your project team? Why? 3. How would you recommend this project be organ- ized? Functional project? Pure project? Matrix? Why?

Explanation / Answer

1. As a project Manager, I would first estimate the time required for all the identified 20 activities that would see the project completion. Then I would assign the key skill required for each activity to be performed at its best. This will help me in forming an efficient team which will bring results. After the team formation, I would then form a responsibility matrix for the activities with a mutually agreed delivery timelines. Even though the team members are working on separate activity at any given time, I will ensure that the team members are tied to a common objective and that the motivation level of the team should be high always.

2. I would manage trade-offs on the basis of impact analysis. For example, for a certain activity which is not having a significant impact on the end result of my project, I would hire a team member whose efficiency level is average and their per hour cost is also lesser.

3. I would recommend this project to be organized as Matrix project because of the following two reasons:

4. There will be three criteria on the basis of which I will select my team members: Efficiency, Availability and Expertise. I will assign weightage for each of these criteria against every activity and then the resouces with maximum weighted score for a particular activity will be selected. This is the scientific approach that I will follow to select my team members.

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