Hotel Director (General Manager) Job Description: Celebrity Cruises is looking f
ID: 388679 • Letter: H
Question
Hotel Director (General Manager)
Job Description: Celebrity Cruises is looking for inspired global professionals who believe in success through commitment and pride to join our expanding family. We are currently searching for Hotel Directors to join our team. Potential candidates must have at least five or more years in applicable management experience in a four or five star resort, hotel or cruise line.
Responsibilities include but are not limited to:
* Directing the function of all hotel personnel through the management of department heads
* Recruiting, motivating, and developing staff
* Establishing and maintaining employee relations, including regular department head meetings to ensure optimum teamwork and productivity * Ensuring the highest level of guest satisfaction including resolving guests' problems
* Implementing the business and operating budget and competitive program plans to ensure on an on-going basis optimum total guest satisfaction, sales potential and profitability
* Analyzing established goals and objectives compared to actual results and implementing recommendations to achieve projected goals
* Participating with the corporate office in monitoring present and future trends, practices and systems in the hospitality and cruise industries
All applicants must fulfill the following requirements:
* Have the ability to innovate and problem solve, transform both qualitative and quantitative data into actionable reports, plan and implement new initiatives that drive revenue
* Five or more years of management experience in an upscale hotel or cruise ship in the areas of food and beverage, guest relations, housekeeping, entertainment or human resources
* Must be able to speak, read, and write English clearly and distinctly
* Bachelor's degree in hospitality management, business administration or related field from an accredited college or university is preferred
* Applicants must be able to accommodate a 4 months on / 2 months off contract schedule
* Must meet all physical requirements, including the ability to participate in emergency life-saving drills and training
* All international applicants must have the ability to obtain a C1/D1 Visa
LOOK AT THE 4 CANDIDATES:
Aaron Anderson
Work Experience:
3 years work as a hotel front
desk manager, 2 years as a
front desk agent
Interview scores:
4.5 4.0 4.5
Reference check:
“Good employee who works
hard”
Knowledge test:
100%
Personality test:
92% probability that he will
“fit” within our
organizational culture
Barbara Bently
Work Experience:
2 years work as a hotel front
desk manager, 3 years as a
housekeeping manager
Interview scores:
4.0 4.0 4.0
Reference check:
“Her employees liked her a
lot”
Knowledge test:
100%
Personality test:
95% probability that she
will “fit” within our
organizational culture
Cooper Christenson
Work Experience:
3 years work as a hotel
general manager, 3 years
as a front desk manager
Interview scores:
4.5 4.0 4.0
Reference check:
“He is good at managing
expenses”
Knowledge test:
90%
Personality test:
80% probability that he
will “fit” within our
organizational culture
Debbie Dawber
Work Experience:
4 years work as a hotel
general manager, 3 years as
a restaurant manager
Interview scores:
4.0 4.0 3.5
Reference check:
“She has been employed
with us for 4 years.”
Knowledge test:
95%
Personality test:
85% probability that she
will “fit” within our
organizational culture
Select the best candidate for our Hotel Director opening.
BASE ON THE INFORMATION ABOVE
A) IDENTIFY WHICH OF THE FOUR CANDIDATES YOU WOULD RECOMMEND FOR THE HOTEL DIRECTOR POSITION.
B) EXPLAIN YOUR JUSTICATION (WITH SPECIFIC DETAILS ) FOR WHY THIS INDIVIDUAL SHOULD BE HIRED INSTEAD OF THE OTHER CANDIDATES?
C) LIST AND DESCRIBE 3 SPECIFIC CRITERIA OR PIECES OF INFORMATION ABOUT THE CANDIDATES THAT WOULD BE HELPFUL TO KNOW IF YOU WERE MAKING THIS HIRING DECISION THAT ARE NOT CURRENTLY LISTED.FOR EACH OF THE ITEMS YOU LISTS, DESCRIBE A SPECIFIC WAY IN THE SELECTION PROCESS THAT THE COMPANY WOULD LEARN ABOUT THAT INFORMATION IF YOU WERE REALLY HIRING FOR THIS POSITION.(FOR EXAMPLE A RESPONSE COULD DESCRIBE THAT YOU WANT TO KNOW MORE ABOUT THE EDUCATION BACKGROUND OF THE CANDIDATES AN DTHEN YOU DESCRIBE THAT YOU COULD GATHER THAT FROM THE APPLICATION.YOU WOULD THEN LIST REASONS WHY YOU THINK KNOWING MORE ABOUT THE EDUCATION LEVEL OF EACH CANDIDATES WOULD BE HELPFUL IN MAKING THE DECISION.)
Explanation / Answer
Answer A : I would recommend Barbara Bently for the Hotel Director position.
Answer B : Barbara Bently should be hired over other candidates due to following reasons :
1. Worked in managerial position i.e as a front desk manager and housekeeping manager
2. There are 95% probability of her fitting into organizational culture over other candidates.
3. While reference check it is clear that her employees like her lot, whereas this particular role requires to establish and maintain employee relations and highest level of guest satisfaction, which gives her edge over other candidates.
Answer C :
1. Education background :
Verifying educational background can be done by asking candidate to submit their educational degree certificate. Knowing more about their educational level will be helpful in the hiring process as this position require a candidate to hold a Bachelor's degree in hospitality management, business administration or related fields.
2. Candidate Citizenship :
This information can be known from candidate itself, as this position require a candidate to obtain C1/D1 Visa for the international candidates, therefore it is important to know their past credentials, criminal records etc in order to check if the candidate can obtain all the require documents before joining.
3. Physical requirements :
As the candidate will take part in the life saving drills and training they need to be physically as well as mentally fit, therefore to know it medical examination can be carried out, whereas height and weight of the candidate plays equal part, which would be helpful in making the decision.
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