Jim Watanabe, assistant director of information technology at Petrie Electronics
ID: 3883287 • Letter: J
Question
Jim Watanabe, assistant director of information technology at Petrie Electronics, a Southern California–based electronics retail store, walked into his building’s conference room. It was early in the morning for Jim, but the meeting was important. Ella Whinston, the COO, had called the meeting. On the agenda was the proposed customer relationship project Ella had told Jim about earlier in the week. She had asked Jim to be the project manager. If the project was approved by Petrie IS steering committee, it would be Jim’s first big project to manage at Petrie. He was excited about getting started. “Hi Jim,” said Ella Whinston. With Ella was a guy Jim did not know. “Jim, this is Bob Petroski. I know that the customer loyalty project has not been officially approved yet, but I am certain it will be. I’d like for Bob to be on your team, to represent me.” Jim and Bob shook hands. “Nice to meet you, Jim. I’m looking forward to working with you.” “And Bob knows how important this project is to me,” Ella said, “so I expect him to keep me informed about your progress.” Ella smiled. Great, Jim thought, more pressure. That’s all I need. Just then, John Smith, the head of marketing walked into the conference room. With him was a young woman Jim recognized, but he wasn’t sure from where. “Jim,” John said, “Let me introduce you to Sally Fukuyama. She is the assistant director of marketing. She will be representing marketing, and me, on your ‘No Employee Escapes’ project. Assuming it gets official approval, of course.” “Hi Jim,” Sally said, “I have a lot of ideas about what we can do. Even though I still have my regular job to worry about, I’m excited about working on this project.” “Who else do you think should be on your team?” Ella asked. “I’d like to bring in Sanjay Agarwal from IT,” Jim said. “He is in charge of systems integration in the IT department and reports to me. In addition to me and Sanjay and Sally and Bob, I think we should also have a store manager on the team. I’d like to suggest Juanita Lopez, the manager of the store in Irvine (California). She is really busy, but I think we have to have a store manager on the team.” “Irvine?” Ella asked. “That’s one of our top stores. Juanita should have a lot of insight into the issues related to keeping customers, if she is managing the Irvine store. And you are right, she is going to be very busy.”
Case Questions
1. What qualities might Jim possess that would make him a successful project manager?
2. How do you think Jim should respond to Ella’s implied pressure about the importance of the project to her?
3. What strategies might Jim employ to deal with a very busy team member such as Juanita Lopez?
4. What should Jim do next to complete the project initiation?
5. List five team communication methods that Jim might use throughout this project. What are some pros and cons of each?
Explanation / Answer
What qualities might Jim possess that would make him a successful project manager?
- Jim have the ability to communicate with people in proper way.
- Jim has the Good leadership skills while comes to lead a team.
- Jim knows how to react to the people depending upon the actions.
- Jim has the integrity and Enthusiasm on giving the best output.
- He acknowledges ella about the project that means he has the quality of empathy.
- Jim has the ability to Delegate Tasks
- Even jim is in pressure he has the ability to control and stay cool.
How do you think Jim should respond to Ella’s implied pressure about the importance of the project to her?
- I think he react in a positive way in order to lead a team he must be very optimistic about the things
and rules people are saying or approching to him.
- Jim has the integrity and Enthusiasm on giving the best output for company or even in the customer
relationship project he give the best possible output with his ability and capablities.
What strategies might Jim employ to deal with a very busy team member such as Juanita Lopez?
Juanita should have a lot of insight into the issues related to keeping customers, if she is
managing the Irvine store. And she is going to be very busy.
And Jim has to remember that even the busy persons are Social Creatures
Jim has to be patience with and he must not Try to Prove himself
Jim needs to spend more time in their reality
Jim always need to get to the Point
He must not Hesitate to Reschedule the tasks which were assigned to Juanita.
What should Jim do next to complete the project initiation?
These must prepare the cases in order to initiate
- He must Develop a Business Case
- He must Undertake a Feasibility Study on customer relationship
- He must Establish the Project Charter
- He must Appoint the Project Team
- He must Set up the Project Office for customer relationship
- he must Perform a Phase Review for customer relationship.
List five team communication methods that Jim might use throughout this project. What are some pros and cons of each?
The five team communication methods are :
- Active lisening
By lisening activily we can receive message and feebacks,questions and we can prompt for clarity and other signs of confirmation.
- Non verbel communication
Most of the communication should be non verbel so that they can understand the tasks and they feel pressure less and work will be more efficient.
- Friendliness, trust and respect.
By talking a casual way we can gain more attention from the co workers so by that we can make more trust in between them.
- Open mindness
Always be open to the new things and strategies and be open to lisen to the new things and technology.
- Feedback and collaboration
Always try to give the empplyee a good feedback and collaborate the opportunities for them.
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