History, Comparison, and Bibliography o Select one (1) local or regional company

Question

History, Comparison, and Bibliography o Select one (1) local or regional company and one (1) national or multinational company that compete in the same industry. o Assessment of each company, their products/services, operations, and distribution. o Compare and contrast each company based on how you view their relationship with o An annotated bibliography, of at least eight (8) references that helped you o Sources could include government agencies, trade magazines, national/regional stakeholders understand your two (2) companies. publications, statistical studies, articles, books, textbooks, company/competition specific websites, etc. Culture, Leadership, and CSR o Using content from the courses provide a parrative on the culture of pach selecter

Explanation / Answer

Exxon merged with the other gas giant Mobil to become Exxon Mobil in 1999. The company has a worldwide presence, and ranks amongst the world's largest companies by revenue and market capitalisation. It is one of the largest players within the oil and gas in the private segment. Wawa incorporated on the other hand, is a chain of convenience stores and gas stations concentrated within the United States mostly along the eastern coast. Wawa is also amongst the top 50 private organisations listed in the Forbes America's largest private companies list. Both these organisations have vastly different management, revenues and policies. Exxon Mobil being a global giant has a complex management structure with Wawa having a more simpler and personalized setup as the company is involved with the service industry which is highly customer centric. Exxon maybe also operating gas stations but its major activities production where its efforts are largely concentrated. Both company compititors but its in a small segment of activities of Exxon.

Product list of wawa Fuel, coffee, milk fast food and all items sold at convenience stores.

Locations : As of May 2018, Wawa has over 800 locations across Delaware, Maryland, New Jersey, Pennsylvania, Virginia, and Florida.

Product list of Exxon

Esso

Customers around the world have come to respect and rely on Esso-branded fuels, services and lubricants for their personal and business needs.

Exxon

Customers in the United States have come to respect and rely on Exxon-branded fuels, services and lubricants for their personal and business needs.

Mobil

Marketed around the world, Mobil is known for performance and innovation. Mobil is recognized for its advanced technology in fuels, lubricants and services.

ExxonMobil Chemical

ExxonMobil has a broad portfolio of petrochemical product brand and service solutions. These products play a key role in enabling the manufacture of affordable, sustainable and safe products that are helping meet the growing demands of an increasing global population.

Locations

North America

Canada

Caribbean / Guatemala

México

United States

South America

Argentina

Brazil

Colombia

Guyana

Europe

Azerbaijan

Belgium

Germany

Cyprus

European Union

Finland

France

Ireland

Italy

Kazakhstan

Luxembourg

The Netherlands

Norway

Romania

Russia

Turkey

United Kingdom

Almost 55 years into its success story the Wawa business continues to create history. Success is never an accident and extensive planning and superlative management resulted in the creation of a brand which exhibited great ambidexterity in maintaining superlative focus on customer service and satisfaction within the present business while promoting extensive diversification and growth by exploiting opportunities in other areas resulting in successful unbeatable company it is today. The company adopted core values and system which clearly exhibited great leadership create success through imitation and motivation of every involved cadres along with a clear understanding of the need to include in management and respect the employees at every level by involvement in decision making leading to motivated and empowered staff achieving every goal and adapting to every change of the organisation with confidence. The leadership style is extremely dynamic and transformational, resulting in the company having successfully embraced growth and change. The culture is adhocratic resulting in the entire organisation moving towards goals as one composite whole. The company has also exhibited exceptional ethical values by exhibiting accountability and care and empathy with the communities where were they exist. This is clearly visible in the high quality of customer service which has left them to becoming the number one choice for refueling for most people, wherever their services are available. It is a company which was set up on the basis of family values and beliefs and has get these values and beliefs alive even with changing leadership according the required respect to the founders by keeping alive The Legacy. The ability of the company to imitate and replicate entire system across its stores in every geographical location is another major reason for success. The company as built its brand by presenting an image of being socially sensitive and socially responsible company by exhibiting concern and empathy with society and the environment. This has found favour with the consumers leading it to explore fresh territory.

Exxon is a global organisation with an autocratic leadership style which has adapted to transformational leadership through introduction of change necessitated due to its Global presence. However, vestiges of leadership style always remain. The company is undertaken laudable initiatives for environmental protection and conservation of biodiversity. It has introduced innovative solutions embracing energy efficiency and reduction of emissions. However, the various candles which have plagued the organisation, have resulted in tarnishing the image of the company in the eyes of the consumer irreparably. The inability of the leadership to take a stand and respond quickly in Crisis situations such as the oil spill in Alaska along with the scandal regarding the findings from the research and development activities of the company on climate change being misrepresented and hidden from the public to benefit the company clearly exhibited the lack of a strong and focus leadership intent upon building a socially sensitive and responsible organisation. Life many Global organisations the missions and vision statements of the company prove to be the probable attractive cover which serves to take attention away from what maybe bad inside. The customer service provided by the company maybe qualitative but lacks the required warmth which is generated by employees working with an organisation with warmth inside it, where they experience inclusive management and every member is made to feel an important part of the organisation. This leads to employees experiencing responsibility, values and ethics with empathy from the management and leadership within the organisation which they imitate and reflect on to the customers they serve. This becomes difficult Global companies which are more robotic and machine like in their management and treatment of the staff. It becomes very easy for a customer service team which is treated well itself to treat every customer with the same importance and respect that it is accorded within the organisation. Most individuals have reflective personalities.

Many organisations may be successful and Exxon Mobil may be much more successful than Wawa Incorporated but the means and methods employed for achieving the success is what defines the company. This intangible aura of a brand of company is what consumers identify with. Similar to the richest man in the world not being the most loved and respected or even liked individual.

http://knowledge.wharton.upenn.edu/article/secret-wawas-50-years-success/

https://www.newsday.com/business/america-s-favorite-gas-stations-including-exxon-sunoco-wawa-speedway-1.10666524

https://www.wawa.com/

https://www.cnbc.com/2017/08/23/exxon-mobil-misled-the-public-on-climate-change-harvard-study-finds.html

http://iml.jou.ufl.edu/projects/fall02/susi/exxon.htm

https://en.wikipedia.org/wiki/ExxonMobil

https://corporate.exxonmobil.com/en

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