Jack Whitehall Office G Google Top Secret Comedy C Ticket Information ltAn IT Sy
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Jack Whitehall Office G Google Top Secret Comedy C Ticket Information ltAn IT System Administration BIF-6ISA 2015/16 Sem. 1 Question 1 You have been employed as a Consultant by ACME University Idy Department and are tasked with producing a Service Catalogue. Explain how a Service Catalogue could belp ACME University staff and students. (Your answer should include an outline of the key parts of a Service Catalogue and a discussion of the benefits that they could produce). a) (10 marks) b) With reference to a Service Catalogue and Service Criticality, provide three of the following Standard Service Definitions. You should support your answer with examples of typical services offered by a University such as ACME University .Mission Critical .Business Critical Business Operational .Administrative Services. (15 marks) Question 2 Critically evaluate Cloud Computing in terms of embracing the principles and outcomes of the ITIL. framework. Your answer should include a discussion of the risks associated with adopting an external service provider (25 marks) semIBIF-6-ISA.pdf 14851 (1).png 14851.png upExplanation / Answer
(a)
Service catalogue is part of the IT service which provides a proper flow of work, automation efficiencies, reduce costs and increase delivery of services. No scripting / customization to make our internet portal hand able it’s only the APIs. It always facilitates self service and allows all users to request for data, serviced, information or launch any issue. Service catalogue boost operational efficiency with right information and speedy process execution. It allows computing our performance through service levels and assessment demand.
Key points of service catalogue:
(b)
Service catalogue as the ability to contain critical information in a central repository which is accessible by both IT and Business parts. Some of the data elements of Service catalogues are:
Any business determined the criticality of any service. To determine the service categories; it having
Key characters of this type of service are:
The impacts of a service output are:
Key points are:
The impact of service:
Key point:
The impacts of service:
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