38 PART 1 Principles of Quality REVIEW QUESTIONS 9. Why is service quality espec

Question

38 PART 1 Principles of Quality REVIEW QUESTIONS 9. Why is service quality especially im I. What factors have contributed to the increased today's business environment? awareness of quality in modern business? the Quality Profiles use to help them achieve high in this chapter and internal customers, Ilustrate how these con-a 2 What practices do Motorola and MidwayUSA in 10. Discuss the differences between manufact service organizations. What are the implications these differences for quality management? 3. Summarize the six quality perspectives described 11. Explain the roles of people and information ted nology in providing quality service. How does Th Ritz-Carlton Hotel Company, LLC use employe 4. Distinguish among consumers, external customers, and information technology for quality service cepts apply to a Chipotle's restaurant, a Walmart, 12. How can business support activities help to sustain or a similar franchise or chain store. quality in an organization? Give examples of some key business support activities and their role competitive advantage? free"? quality in improving a firm's profitability 5. Explain why a single quality definition is not sufficient. 6. Brietly summarize the history of quality before and 13. How does quality support the achievement af 14. What did Philip Crosby mean by Quality i 15. Explain the role of both design and conformance since the industrial revolution. What caused the most significant changes? 7. Define the following terms: a quality assurance b. total quality ormance excellence 16. What evidence exists to counter the claim that d. competitive advantage 8. Explain how each major function of a manufactur 17. Why is it important t Quality does not pay"? ing system contributes to total quality personalize qualiy principles?

Explanation / Answer

RQ1

There are many factors that have led to an increasing awareness of quality in modern business. The competition, Educational level of the consumers etc are a few factors that have toe lead to an increase in the quality provided by the business. Let's understand a few of these factors in details:

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