Glenn Dental Clinic provides general dental care to residents of Philadelphia on

Question

Glenn Dental Clinic provides general dental care to residents of Philadelphia on a walk-in basis. The clinic has started receiving complaints from patients that the waiting time is too long and has asked you to investigate whether this problem can be solved Upon arrival, customers first receive a series of paperwork from the receptionist and fill out relevant information such as personal health records and insurance provider. The form is then handed back to a receptionist who enters the information into the computer system for the dentist to see. A dental assistant then takes an X-ray from the patient. A dentist then performs the check-up and discusses any issues with the patient.Based on conversations with staff members at the clinic, you have obtained the following information on the process It takes about 5 minutes for a customer to fill out the paperwork. Entry of information on the paperwork into the system and verification with past records takes another 7 minutes for a receptionist. There are 1 receptionists It takes 19 minutes on average for the dental assistant to take an X-ray. There are 1 dental assistants on shift at any moment. There are 12 dentists working at the clinic. Each check-up takes 35 minutes on average Staffing (Number of Workers) Processing Time Resources ProcesS A. Self-serve B. Receptionists C. Dental Assistant Paperworlk Data Entry -ra Check-up (Minutes per Patient) 5 7 19 35 12 Assume that there exists unlimited demand, unless otherwise stated. Assume further that the dentist gets paid $150 per hour while receptionist and dental assistant get paid $35 per hour. Instruction: Round "cost of direct labor" to 2 decimal places a. What is the labor content? minutes per patient per patient

Explanation / Answer

a) Labor content = 5+7+19+35 = 66 minutes per patient

b) Cost of direct labour = (7/60)*35+(19/60)*35+(35/60)*150 = $102.667 per patient

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