your last name at the beginning example, Henderson-C6-Ojs. Directions Enter your
ID: 385279 • Letter: Y
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your last name at the beginning example, Henderson-C6-Ojs. Directions Enter your response after each situation. 1. Poor language skills. You have just been promoted to office manage, which left an opening for the position you vacated. A temporary has been working in your of- fice, a dedicated hard-working office assistant with ex- cellent technical skills. She is on the job every day, gets along well with the office staff, and is excited about her job. She has two problems: (1) Her language skills are not polished, she frequently mispronounces words, and often uses words incorrectly and (2) she dresses inap- propriately for the office in your opinion. She has plied for the position, and you feel she is the person best qualified for the job, especially with her experience in the job already. If you hire her full-time, what would you do to help her improve her language skills and her dress? Be specific; write a complete step-by-step plan. 2. E-mail error. You sent a confirmation e-mail of an informal meeting called by your manager. In the e-mail message, you referred to the informatiornExplanation / Answer
(1)
First of all, a feedback session has to be planned with the concerned employee regarding her language skill and attire. She needs to understand the requirement for improvement. The minutes of the feedback session must be recorded for future reference.
Next, a formal language training session must be planned for the employee with the help of an external consultant. During the session, the present language skill level of the employee should be identified. After the training is over, she should be given a timeline for improving her skill up to a certain level.
She should be given as much verbal exposure as possible during the interaction with peers, subordinates, and superiors as possible during the work hours to let her improve the way she speaks. This is should be done by encouraging her to speak more and then identify the errors in pronunciation and grammar in order to rectify them. She should also be encouraged for public speaking and for that all the opportunities in the office should be utilized.
As long as attire is concerned, it can be improved through continuous feedback and monitoring and if the attitude of the employee supports the change, there should not be any problem in bringing this change.
(2)
Most of the e-mail software such as outlook supports recalling an e-mail if it has some error in it. So, the message can simply be recalled. When recalled, the reader can actually get a message that the message has been recalled and upon clicking on that message the original email, if not already read, will disappear from his mailbox. Then the email can be again sent with all information and attachment added to it and in this final e-mail, a note should be added that the previous mail has to be ignored by the reader. Even if the recalling is not done, a fresh email with an apology for the previous version and guide to the reader to not to refer the previous mail should work well.
(3)
First of all, it can simply be communicated to the assistant that this is creating a hectic schedule and lots of other works are getting jeopardized. If the reports are, by content, acceptable, then the assistant should not send them back for modifications. Sometimes simple feedback may work if the person intends to help.
If this does not work, the focus should be given on standardization. Letters and report to the managers cannot be something of really diverse that cannot be standardized. Formats of these reports can be standardized and approved by the manager which needs to be followed in the future. The assistant needs to get the information that the formats have been standardized and need to be kept same.
If this also does not work, we need the help of the manager in this matter. So, the level has to be raised. The manager has to be informed that these unnecessary reworks are wasting too much time and adequate support is not available from the assistant.
(4)
It depends on the content of the message. If the message is informative and brings about general awareness and information regarding e-mail usage and abuse, then no action should be taken. However, if the message uses language which blames particular reader of the email for email abuse, a reply should be given to the administrator positively that I am not abusing and hence do not expect such communication any further.
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