Several business units and organizations have recognized the importance of Knowl

Question

Several business units and organizations have recognized the importance of Knowledge Management, which, in reality, streamlines the flow of knowledge within their systems. You may have come across several organizations with effective Knowledge Management programs while surfing the Internet or reading newspapers, magazines, or journals. In this week's Application, find a case study on the Internet—for example, a Knowledge Management program that has been implemented in an organization and the results of which have been reported (at least with some evidence of outcomes, whether positive or negative). Be certain of the credibility of the source if it is a case study found on the Internet.

*******Expert* (Just need you to analyze a knowledge management article (include the name of the article) for the above question). Please include the article citation with the answer.)**********

Explanation / Answer

Knowledge Management(KM) refers to the process of creation,use,sharing and managing an organization's knowledge and information. It refers to the multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.

Explanation:

CASE STUDY

Southern Co.'s IT Aids Post-Katrina Recovery

The Southern Co, Energy Company produces much of the electricity used in the Gulf Coast region. The company was prepared for

the Hurricane Katrina using KM even before it occurred in 2005.

It had taken measures to deal with disaster scenarios by building an enterprise content management policy that would enable engineers to access design plans of power equipment and electrical substations easily. After the hurricane had struck, electric connections in many areas were destroyed. However, with the help of knowledge management measures, the energy company was able to restore the electrical connections to its customers within 12 days instead of the earlier estimation of 28 days.

Reference

John McCormick, 5 Big Companies That Got Knowledge Management Right

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