You are a network administrator responsible for all network platforms and servic

Question

You are a network administrator responsible for all network platforms and services. Today, employees are having performance issues with services hosted on internal servers. You confirm that all servers are running slower than normal. Troubleshoot the problem using the five-step method described in the textbook (page 38). List the steps in order.

Step 1 : Understand the symptoms in detail

Step 2 : Know all the system’s components

Step 3 : List all of the possible cause of the problem

Step 4 : exclude as many possibilities as possible logically

Step 5 : prioritize the alternatives you cannot eliminate logically. Begin with the most likely ones and perhaps the easiest to test

Explanation / Answer

Firstly we identify the Affected Area. many users are often connectivity issues that restricted access.   

we have to find the affected area of the network we can check it by establishing what has changed in the network. the users can help in it he can tell what problems he is facing .

After knowing the problems we can check component causes these type of problem.to doing this we must have the knowledge about the devices that we are using

there can be many causes in network, but appropriate information gathering helps to solve the problem. when solving the problem look at the easiest solutions first. in most complex network the easiest solution is the right one.

we must have to have our second plan ready means that we always have to find all the possible solution of that problem and then select the best one among it. if the first solution fail so we have our second plan ready to execute. delay in solving the network problem can cause many type of damage to the organisation.

prioritize other alternatives you will at

Your computer ask other if they are having the same problem.try a different computer.

your local network. ask other if they are having problems.if they are ,your networking department to see if there is a known problem.

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