maragement about how long tasks really take so that they can work slowly and tak
ID: 384375 • Letter: M
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maragement about how long tasks really take so that they can work slowly and take plenty of breaks Sally really wants to be by her workmates she is a naturally shy person and ometimes finds it difficult to make friends It does not take long for Sally to realise that she has to fit in with the rest of team if she wants them to like her. She particularly admires Clive, a fun loving, vivacious and popular designer who always seems to be surrounded by friends. As a result- were transferred on a two-year although goes against her nature-sue soon begins to relax office to the Auckland (NZ) about her own deadlines and to go out for extended lunches graphic design and advertising with her colleagues She and Clive become firm friends, and were enthusiastk about although she is not happy about not being wery productive at 2 TECHINOLOGY e of Advert Co, a large graphic design and Both Sue and George very happy with the pay work she decides that she loves working for Advert Co. more t new role in Auckland They were also increase they would receive. They would continue to get their than ever usual salary, which was equivalent to N25260 per week as well as an accomodation allowance of NZS200 per week anda Twomonths later Management begins to notice that the members of Sally's team we not working very hard. The managers meet to diacuss what might be done to improve performance.They decide to renovate the office in which the team works They improve the lighting in the office, put in new air-conditioning units and staff new computers. Although Sally's team works one off relocation bonus of N253000 However, not long after arriving in New Zealand. Sue and George find out that the local New Zealand employees in the Within a few weeks of realising the difference in the pay sive all the scales Sue begins to post personal items home to Indonesia little more efficiently for a few weeks, the change doeun't using the company postal service She also surfs the internet last long and the staff soon go back to their old ways. during work time and takes long lunch breaks Sometimes she reasoning that if they are being paid more, then they should e still has not improved significantly also do more work. George, on the other hand, is very impressed with the level of relevant qualifications held by the locals. Most have at least a business degree, whereas George and Sue only finished high school in Indonesia He is also aware that what his colleagues do is really helped by the fact that most have English as their first language. George continues to work as hard as he can for Advert Co y's team, management decides to initiate a performance based reward scheme. A system is set up whereby goals and expectations are communicated to the team with a memo on the noticeboard in the hall outside the office. The goals that the team is required to achieve in order to get rewards are not only significantly more challenging than the level at which the ambiguous requirements such as to 'improve work quality and to try hard. For example, the staff are expected not only to design new layouts for many of the print advertisernents of Another reason why George feels grateful for his job is that, on his first day in Advert Co, he was given a general gence test, in which he scored very poorly. The test was Advert Co's clients, but also to learn how to use n English (Georges second language) and he spent much of the time during the test making sure he correctly understoodnew computer software required for the redesign. No proper the meaning of the questions Consequently he did not complete much of the test. George has always been very good at arithmetic and has a sharp and logical mind. yet he got computer training is given and not a single team member manages to master the new computer software before the Although some members of Sally's team really did try hard to learn the new software and meet the targets set by management, the only way that performance is measured is by whether or not the final product arrives to the clients on time. The quality of the work and the time required to complete of the numeracy and reasoning questions wrong due to his confusion with and misunderstanding of the wording of questions Sally jones was hired at the same time as George and Sue. She is the sort of person who gets st about things She really wants to make a good impression in to meet a set of goals. However, when it is time (a month Eventually, after a lot of hard work, the team does manage her new job and is keen to make the most of this new opportunity. In the first few weeks in her new job she often turns up to work half an hour early and is happy to stay late in order to make sure that she keeps on top of her workload She is surprised that others in her team often seem to complain about their own workloads and regularly miss deadlines, Most arrive at work late and, though they seldom leave early, they will take very long lunch breaks, chat with each other, talk on the phone to their friends and surf the internet. Although they themselves separate from the rest of the organisat later) for staff to receive their rewards, the team discovers that, to create a perception of fairness, all employees receive exactly the same reward: an alarm clock with the logo on it. Not only can the team members now spend all day at Advert Co, but they can also wake up to the company first Sally's team members are so upset that all their hard work has come to nothing more than an alarm clock each that they decide to send the extra work they have had do to learn the new software and they explain that the clocks are not very they all get on very well together, and there is a pleasant and The staff try to be reasonable in their email They outline all friendly atmosphere in the team. They will cover for eachExplanation / Answer
The co. Advert HR firstly should have prepared a job description JD for each employee and initiated implementing a Performance management and Rewards scheme within the Co.(Advert Co.). Once roles and responsibilities are defined and Key Results Areas sheets prepared and signed off by each individual it becomes easier to identify Key performance indicators and corelate them to expected role and responsbilities of individual team members. Once each employee understands essence of their roles and responsibilities they then start understranding their deliverables and cannot then escape from a timely and qualitative on job performance. Rewards then are automatic which every employee can self appraise. This will ensure Co., doesn't have to invest in work area pepup, invest in time trying to implement a rewards scheme etc etc
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