T F Effective online documentation is an important productivity tool because it
ID: 3839553 • Letter: T
Question
T F Effective online documentation is an important productivity tool because it empowers users and reduces the time that IT staff members must spend in providing telephone, e-mail, or face-to-face assistance. T F Although online documentation is essential, written documentation material also is valuable, especially in training users and for reference purposes. T F User training typically is scheduled before the system is installed; the training sessions offer a poor opportunity to distribute the user manual and explain the procedures for updating it in the future. T F A separate test area is necessary' to maintain system security and integrity and protect the operational environment. T F A successful information system requires training for users, managers, and IT staff members. T F A training plan should be considered early in the systems development process. T F When developing training, keep in mind that a manager does not need a system overview to ensure that users are being trained properly and are using the system correctly, but he or she does need to understand every submenu or feature. T F Vendor training often gives the best return on training dollars because it is focused on products that the vendor developed. T F A single in-house training program will meet everyone's needs. T F Depending on the system, data conversion can be done before, during, or after the operational environment is complete. T F Data conversion is easier when the new system replaces a manual system, because all data can be entered manually, unless it must be scanned. T F All analysts feel that maintenance work is more attractive than developing a new system, which they see as boring and routine.Explanation / Answer
70) True, if we have most of things documented online in form of information or FAQs most of user queries gets solved as multiple users many time have same query and having document in place makes it efficient get it solved there and then rather than 10 people individually calling the IT people.
71) True, not every users go online and to target such users written documentation should also be in place.
72) False, training sessions offer a better opportunity to distribute user manual and even gives time to explain it.
73) True, it is good to have seperate test area to maintain system security and integrity which helps in protecting operational environment.
74) True, it is always required to train users (be it managers, IT staff or end user) to have successful information system in place.
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