A. _____ occurs when more new information is provided more quickly than recipien

Question

A. _____ occurs when more new information is provided more quickly than recipients can process.

Select one or more:

1. Message distortion

2. Message ambiguity

3. Message perception

B. Which of the following reasons is NOT cited in the text as a cause of resistance that a change manager will have to diagnose before taking action?

Select one:

1. Innate dislike of change

2. Perceived ethical conflict

3. Belief that the proposed changes are appropriate

C. Which of the following statements is true of alpha males?

Select one:

1. They miss subtleties.

2. They reduce the pressure on others to perform.

3. They are patient and unambitious.

D. In the context of resistance to change in an organization, which of the following is the difference between employee resistance and management resistance?

Select one:

1. Management resistance is overt, whereas employee resistance is always covert.

2. Management resistance is more likely to occur at the conceptualization and planning stage, whereas employee resistance is more likely to arise at the point of implementation.

E. According to Barry Staw and Jerry Ross, the factor that leads to escalation resulting from an attempt to save face by committing more resources at a project in an attempt to revive it and avoid being associated with failure is known as a(n):

Select one:

1. psychological determinant.

2. social determinant.

3. organizational determinant.

Explanation / Answer

1. Message ambiguity occurs when more new information provided more quickely than recipients can process, it is a type of uncertanity of meaning in which several interpretation are plausible.

2. Innate dislike of change is not cited in the text that cause of resistence that a change manager will have to dignose before taking action.

3. The statement which is true about the alpha male is that they reduce the pressure on others to perform , as alpha man are hardworker and also have positive attitudes.

4.Management resistence is more likely to occur at the conceptualization and planning stage, where as employee resistence is more likely to arise at the point of implementation is the difference between the employee resistence and management resistence.

5. Psychological determinants is a factor that leads to escalation resulting from an attempts to save face by committing more resources at the project in an attempt to revive it and avoid being associated with the failure.

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