the management team of a cell phone service company is debating options for cust
ID: 3833588 • Letter: T
Question
the management team of a cell phone service company is debating options for customer retrieval of their voice mail messages. Some managers argue to provide quick retrieval, tha is, access to messages without a PIN when the system recognizes that the call is coming from the customer's own phone. Some managers argue that this should be an option the customer can turn on or off. Others argue that the company should always require the pin. What are some risks of not requiring a PIN? Which of the options (or others you might think of) are ethically acceptable? Which is best?
Explanation / Answer
Solution:
If the feature which is being discussed is not given to the customer then the privacy of the customer will always be at stake, and it completely depends on the customer whether he/she uses that feature or not. Security is not a permanent thing the user must have an independence to choose what and how he/she is going to use his/her device.
So the best thing is the feature is really important with security point of view and with on and off feature so that if customer don't want to use the feature he/she can turn it off, and if the customer is really concerned about his/her privacy then he/she will turn it on. The point is that the product or device will always need to be general which can benefit if not all but large segment of customers.
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