) 2 4 Investing money in appraisal activities alone (without investing in preven
ID: 383326 • Letter: #
Question
) 2 4 Investing money in appraisal activities alone (without investing in prevention costs) would likely: a) Not significantly impact internal and external failure costs. b) Increase internal failure costs but cause external failure costs to decline. c) Cause both internal and external failure costs to decline. d) Increase external failure costs but not affect internal failure costs. You are the student representative in a team put together by the registrar to help identify the (yet unknown) causes and resolve the problem of inordinate delays in some registration cases. What would be the best quality tool, in your opinion, to begin with? a) Checklist/check sheet b) Pareto chart c) Process map d) Cause-and-effect (fishbone chart) diagram Student complaints about mistakes in the registration process are growing. I wish to find out if there is a pattern in the complaints, identify the complaints that affect students the most, determine the root causes for those complaints, and take corrective action, in that order. What is the best sequence of application of the quality tools described below to fulfill my objective? a) Check sheet-Pareto chart—cause-and-effect diagram b) Cause-and-effect diagram–Pareto chart—check sheet c) Pareto chart—cause-and-effect diagram-check sheet Evaluating the quality of which item below would particularly call for the use of the SERVQUAL model? a) The quality of an automobile b) The quality of a movie c) The quality of a sandwich d) The quality of a student's performance in a final exam 5Explanation / Answer
2:b: increase internal failure cost but cause external failure cost to decline.
3:c process chart
4: pareto charte and effect check sheet
Pareto chart will classify the issues based on priority or with frequent concern then analyse the cause and effect and will prepare check list.
5: service of automobile
Related Questions
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.