Customer Care Flying Motors 600 E. Highway 12 Detroit, MI 48216 May 1, 2010 Fred

Question

Customer Care Flying Motors 600 E. Highway 12 Detroit, MI 48216 May 1, 2010 Fred Lancaster 1234 W. Lake View Circle [11Detroit mi 48216 Dear Mr. Lancaster: [2] Thank you for remaining one of Flying Motors' valued customers...[3] Because customer satisfaction is our top priority; we has taken steps to address the concerns in your letter.[41 Our Customer Care division investigated your complaint, and has taken action to end future miscommunication.[5] Additionally, given the situation, we are happy to honor your request and replace your alternator at no cost.[6] I have authorized a full reimbursement, which is enclosed with this letterl71 Thank you for bringing your concerns to me attention.(8] Flying motors hopes to remain your number 1 auto dealer and meet your automotive needs.[9] Feel free to contact me directly if you have any additional questions or concerns. Sincerely, [10] Jim McIntire, Vice President of Customer Care

Explanation / Answer

Phrase Internal/end punctuation Verbs Pronouns Adj/Adv Capital /Number No errors Correction 1 Yes Detroit, Mi 48216. and Dear Mr Lancaster, 2 Yes 3 Yes We have.. 4 Yes 5 Yes 6 Yes 7 Yes my attention 8 Yes 9 Yes 10 Yes Jim McIntire, Vice president of Customer care.

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