(a) You have an internship as a technology consultant with Deloitte in New York
ID: 382919 • Letter: #
Question
(a) You have an internship as a technology consultant with Deloitte in New York city. Your team is helping TSA (Transportation Security Administration - they manage security screening at airports) understand how to manage their long lines and evaluate their screening protocols. Your boss is about to go into a meeting with your clients at the TSA and has asked you for some ideas to improve the passengers' experience. Provide 3 initial recommendations based on the psychological principles of queueing that we discussed in class a. b. During the meeting, your clients asked you to analyze a dataset that includes the number of passengers in line over the past month in 15 minute increments (i.e., 8am - X passengers, 8:15am - Y passengers, 8:30am - Z passengers, etc.). When you get back to your desk and start going through it, you find that the number of people in line is typically between 20 and 45. However, you notice that every day at 12:30pm, there are exactly 500 people in line, no matter how many people were in line at 12:15pm, and at 12:45pm, the number of people in line drops to be within the normal range of 20 and 45. In a few sentences, discuss how you would handle this. (b) Chris is the IOE facilities manager, and he's trying to decide how many reams of papers to order. IOE students use a lot of printer paper - each month he estimates they use 190 reams. The fixed cost to place an order is $30, and he estimates it costs the department $0.75 to hold a ream for month. After an order is placed, it takes ¼ of a month to arrive. a. What is the EOQ? b. What is the re-order point?Explanation / Answer
The three-initial recommendation based on the psychological principles of queuing are as follows:
To handle the in-line process of 20-45 waiting we need to have the engagement with the other sources which distract the mind for the sometime. By making the people get social with the other group or people beside them.
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