Your documentation team has developed an online help support for instant messagi
ID: 3823794 • Letter: Y
Question
Your documentation team has developed an online help support for instant messaging client. You are hiring a usability testing firm to evaluate the online help and recommend improvements.
Prepare a two-page contract that specifies how you want the usability test to be performed and what reports you would like to receive.
Your schedule gives them:
one week to prepare the study,
one week to run it, plus
one week to write up the final report.
In your contract, specify the details of your requirements, including such information as the number of subjects required, test plans, and the types of reports.
Explanation / Answer
Testing contract
This contract is made by and between (Your Company xyz, located at yourAddress pqr )and (testing firm name and address ) having a principal plan of business for usability testing of your product(software).
GENERAL TERMS AND CONDITIONS
NOW, THEREFORE, in consideration of the mutual covenants and premises herein contained, the parties hereto agree as follows:
Please you also helps to work on the points as defined in the contract-
Critical Errors: vital errors area unit deviations at completion from the targets of the state of affairs. for instance, news the incorrect knowledge worth attributable to the participant’s work flow. basically the participant won't be able to end the task. Participant might or might not remember that the task goal is wrong or incomplete.
• Non-Critical Errors: Non-critical errors area unit errors that area unit recovered by the participant and don't lead to the participant’s ability to with success complete the task. These errors lead to the task being completed less with efficiency. for instance, preliminary behaviors like gap the incorrect navigation menu item or employing amanagement incorrectly area unit non-critical errors.
• Time On Task: the quantity of your time it takes the participant to complete the task.
Subjective Measures: These evaluations area unit self-reported participant ratings for satisfaction, easy use, easy finding data, etc wherever participants rate the live on a five to7-point Likert scale.
• Likes, Dislikes and Recommendations: Participants offer what they likable most concerning the positioning, what they likable least concerning the positioning, and suggestions for rising the positioning.
IN WITNESS WHEREOF, parties hereto have caused their duly authorized representatives to execute this Agreement.
OurCompany
By_______________________________
Name: __________________________
Title: ___________________________
Date: ___________________________
Licensee
By_______________________________
Name: __________________________
Title: ___________________________
Date: ___________________________
OurCompany
By_______________________________
Name: __________________________
Title: ___________________________
Date: ___________________________
Licensee
By_______________________________
Name: __________________________
Title: ___________________________
Date: ___________________________
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