1. When you are practicing______ , the appropriate emotions are displayed for cu

ID: 381939 • Letter: 1

Question

1. When you are practicing______ , the appropriate emotions are displayed for customers to see but not actually felt by the employee.

2. __________ refers to any communication that indicates personal warmth or closeness.

3. When support is used as a_____ , it is given by one person in order to be “owed” support at some future time.

4. A work spouse typically is a close but ________ relationship.

5. _________ in the workplace can involve charges of sexual harassment, negative performance reviews, or the creation of a hostile work environment.

surface acting

1.surface acting

When you are practicing_ surface acting_ , the appropriate emotions are displayed for customers to see but not actually felt by the employee.

2.Immediacy

Immediacy_ refers to any communication that indicates personal warmth or closeness.

3.Commodity

When support is used as a_ commodity_ , it is given by one person in order to be “owed” support at some future time.

4.Platonic

A work spouse typically is a close but _ platonic_ relationship.

5.Revenge

Revenge_ in the workplace can involve charges of sexual harassment, negative performance reviews, or the creation of a hostile work environment.

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