13. What is the difference between an \"incident and a \"problem\"? What is the

Question

13. What is the difference between an "incident and a "problem"? What is the main difference between "incident handling" and "problem management"? 14. What is MBTI? What are the dimensions that are evaluated by it? 15. Explain Theory X and Theory Y in dealing with human resources. 16. What does the two-factor theory of Herzberg suggest? Give an example for each 17. What are the main barriers to organizational learning after a project is over? 18. Explain what is a "differential" backup and what are its strengths and weaknesses.

Explanation / Answer

Ans 13. Incident is an unexpected event that causes disruption in the process while the problem can be an existing and persistant situation causing delays and disruption. Incident handling is a process of handling a sudden deviation from the routine, that can be fixed immediately while problem is a long term issue that needs a planned approach to resolve the issue.

Ans 14. Myers–Briggs Type Indicator (MBTI) is a tool that identifies different psychological preferences of people that are governed by their perceptions about the outside world and define their decision making. It is an introspective questionnaire.

Ans 15: Theory X and Y define two fundamentally different styles of management. Theory X is an authoritative style of management that always believes that avoiding work is a inherent human tendency, and the people can be made to work with authority ony. Theory Y advocates participative style of management, that involves empowerment, inclusion and participation of employees in the decision making processes.

Ans 16 It states that there are two factors at the workplace. One set of factors cause job satisfaction, while the other set is of hygiene factors that adversely affect employee motivation. An example of first kind is performance linked rewards and employee empowerment, while the other kind is job insecurity, inadequate pay etc.

Ans 17: Lack of communication and bonding between the team members of the project make them to disperse as soon as project is over, without sharing and discussing the learnings. Other factors may be callousness of management in realizing benefits of recording the learnings from the project, poor HR planning leading to enormous workload on individuals that need to attend to a new project immediately after the old one is over,without discussing the previous one.

Ans 18: A differential backup is a type of backup that copies all the data that has changed since the last full backup. It has the advantage of reducing the restore time as compared to a full back up, but if it is done too many times its size may become larger than the ful back up.

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