Which of the following is true about job enlargement and job enrichment? A. Rese

Question

Which of the following is true about job enlargement and job enrichment? A. Research shows that job enrichment improves employee motivation and satisfaction. B. Expanding the scope of knowledge used in a job leads to more job satisfaction, enhanced customer service, and fewer errors. C. Research shows that job enrichment is very useful in improving the quality of work of employees. D. Job enlargement efforts that focus solely on increasing the number of tasks are largely effective in increasing employee motivation.

Explanation / Answer

The correct answer is option B.

Job design or work design is the process of work arrangement which focus on reducing or overcoming the job dissatisfaction and monotonous work. The organization offers non-monetary benefits by giving extra responsibility of work to increase their satisfaction level. The main focus is to increase the satisfaction level of work to the employees.

Job enrichment and job enlargement are important techniques of job design. The difference between job enrichment and job enlargement is that job enrichment is the technique in which extra responsibilities are added and the activities are extended that can be performed by the employee whereas job enlargement is the technique in which the task and scope related to a single job are increased. Highest level of performance of the employees through this will help them to improve customer satisfaction as it helps in addressing the weaknesses and strengthen the skills and knowledge of employees.

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